Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY
The Support Worker represents and applies the general philosophies and policies of the Victoria Addictions & Rehabilitation Centre (Victoria A.R.C.) to its clients, visitors, other agencies and staff.
The Mental Health & Addictions Support Worker is responsible for providing client-centered support to program participants and clients at the Victoria A.R.C.
The front desk support worker is the touchpoint for all staff, clients, visitors, volunteers and programs at the ARC. It is a critical position that requires a highly energetic, multitalented, versatile individual who is exceedingly capable of prioritizing, organizing and multi-tasking.
Front Desk Duties
Receives clients and visitors in a pleasant courteous manner and arranges for registration in accordance with established procedure;
Conscientiously observes the confidential nature of the agency's service to its clients (Transients, Long Term, ARC & CRF);
Accepts mail delivery, sorts out and distributes Clients mail, and forwards all remaining mail to the Administrative Assistant;
Operates a multiple line switchboard/intercom and maintains accurate records/message taking for incoming calls and forwards same to respective staff and/or clients;
Ensures the Front Desk Office is clean and organized to Victoria A.R.C. standards;
Monitors access to the Victoria A.R.C.;
Monitors Sign In/Out and release conditions of CRF clients;
Records pertinent information including financial and incident, accurately and according to policy on shift activity log & other recording systems;
Monitors adherence of clients to Victoria A.R.C. rules and regulations;
Does intake for new clients and ensures that intake forms are accurately completed and intake procedures are followed;
Makes general assessment of clients to determine suitability for Victoria A.R.C. residency (i.e. obvious mental/physical impairment that would preclude residency);
Assists where possible and when appropriate, in referring clients to resources & supports;
Provides clients access to their medication and follows all procedures and policies related to resident medication;
Maintains and updates client Registry;
Accepts and records payments and balancing cash;
Controls access to the Front Desk area and ensure equipment, medication, information and supplies are safe and secure;
Attendant Duties
Acts as a mobile secure and supportive presence monitoring the 1st 2nd and 3rd floors for resident behaviour as well as basic structural and operational conditions as per Policies and procedures.
Receives and interacts with residents and visitors in a pleasant courteous manner;
Provides accurate information and client-centered support to meet the needs of the residents and visitors, in accordance to Victoria A.R.C. Policies/Procedures;
Ensures that residents and visitors are respecting and adhering Victoria A.R.C. Policies & Procedures;
Maintains a client focused attitude to support and interact with the residents at the ARC;
Conscientiously observes the confidential nature of the agency's service to its residents and visitors;
Maintains a calm and secure atmosphere in the residence…