Description:
Job Description Summary:
About Information Technology:The integration of advanced technology throughout all levels of study is ubiquitous across universities – it facilitates digital transformations and ultimately shapes the future of higher education.
At Samuel Merritt University (SMU), our legacy is built on technology. The department of Information Technology (IT) not only acknowledges but wholeheartedly supports this opportunity to drive our community's advancement in technology and innovation. In order to foster collaboration in the areas of teaching and learning, student success, research and scholarship, service and outreach, and administrative operations – we implement value-driven strategic solutions and support new technologies with enhanced security in an increasingly remote space.
Along the way, IT strives to meet global challenges that require us to turn inward, unveiling a shared vision of empathetic leadership, accountability, and exceptional customer-centric services that fully support and empower our students, faculty, staff, alumni, and the vision and mission of SMU.
The Workday Solutions Analyst provides expert-level support and administration of the institution's Workday platform, with primary focus on the HCM suite and enterprise platform capabilities. This role is responsible for the full platform lifecycle — business process configuration, reporting, integrations, and change management — ensuring that Workday serves the needs of Human Resources, PATT, Finance, Procurement and administrative units across the university.
A secondary responsibility of this role includes supporting Workday Student, collaborating with Registrar, Financial Aid, and Student Services offices to maintain core student-facing functionality. The successful candidate will bring deep Workday platform expertise and a working familiarity with how student business processes intersect with HCM and broader enterprise data.
This position requires in-depth knowledge of higher education business processes, strong communication skills for both technical and non-technical audiences, and a customer-centric mindset oriented towards students, faculty, and staff. Duties and Responsibilities:
Responsibilities:
Workday Platform — Core Responsibilities (90%)
Business Process & Configuration (35%)
Configure and modify Workday business processes based on functional design, institutional policy, and business decisions
Evaluate enhancement requests from functional areas, design solutions, and deploy configurations on the Workday platform
Serve as a subject matter expert for Workday HCM modules including Core HR, Payroll, Benefits, Recruiting, Talent, and Learning
Lead and participate in discovery sessions with functional area stakeholders to gather requirements and translate them into platform solutions
Communicate issues, bugs, and configuration problems with Workday Support; manage tickets through to resolution
Investigate, troubleshoot, and resolve escalated Level 2/3 platform issues in partnership with functional teams
Reporting & Analytics (25%)
Create, maintain, schedule, and deliver Workday reports to end users across academic and administrative departments
Build custom reports, dashboards, and embedded analytics using Workday Report Writer, BIRT, and Workday Prism Analytics
Gather reporting requirements from stakeholders, prototype solutions, and deploy to production
Develop calculated fields and complex report logic to meet institutional data needs
Advise team members and stakeholders on report design best practices and data accuracy
Integrations (20%)
Support new integration development and maintain existing integrations between Workday and campus systems (HR, Finance, Identity Management, third-party vendors)
Build and maintain integrations using Workday Studio and Workday-delivered Connectors (e.g., Benefits, Payroll, banking, OCR)
Coordinate with IT infrastructure and third-party vendors to diagnose and resolve integration…