Job Description Summary
The future is ours to shape!
Job Description
Join us as a Customer Service Manager and become the vital link between our site and customers, ensuring seamless supply plan availability and driving customer satisfaction through project leadership.
Your key responsibilities:
Provide customers with clear insights into the current supply plan and ensure its execution according to SLAs.
Monitor order status and manages changes, especially for routine orders, acting as the main point of contact.
Maintain direct communication with customers and stakeholders to ensure smooth coordination.
Prepare and update SLAs, aligning planning parameters with tactical planners and customer needs.
Lead monthly Demand Review meetings and contribute to Supply and Business Review processes.
Manage short-term demand control and support the creation of the Master Production Schedule.
Lead and coordinate discontinuation projects for finished dosage forms and obsolete SKUs.
Ensure compliance with GMP, regulatory, and HSE standards, while supporting continuous improvement and personal development.
What you will bring to the role:
University degree (BSc) in economics, business administration or other related discipline
Minimum 3 years of relevant working experience
Excellent oral and written English communication skills
Knowledge of Microsoft Office package
What we offer:
Job location: Ljubljana
Contract type: permanent contract with 6 months probation period
Expected weekly working hours: 40
Pay range (annual gross): €38,640 – €57,960 gross*
Sandoz compensation is determined by job level, qualifications, niche skills, experience and location within company salary ranges. Fully proficient and highly effective employees can expect a starting salary around market median, with those new to the level or with less functional depth at the lower end of the range, and those with sustained superior or niche skills towards the higher end of the range. Internal equity and external market data inform our range placement. Annual salary reviews consider performance outcomes, market alignment and business needs.*
Our compensation package additionally includes:
Annual bonus (STI): percentage of annual salary
Vacation allowance: in 2026 it was €2,450 net
Christmas bonus: in 2025 it was €2,100 gross
OurShare: eligible employees will receive Sandoz shares once per year
Voluntary Additional Pension Scheme: The company fully covers the contribution for your supplementary pension plan, amounting to 5.844% of your gross salary (the maximum annual amount is 3,224.18 EUR)
Allowance for shift work (15%); rotational shifts (20%), night shift work (70%), Sunday/public holiday work (50%), overtime work (30%) – if applicable for position
Daily remote‑work allowance – if applicable for position
Collective life and accident insurance (24/7 coverage)
Remote and flexible working time – if applicable for position
Ready for your next career move?
You are kindly invited to submit your application in English, including a CV, by November 12th 2026 .
Why Sandoz?
Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have the ambition to do more so that everyone can benefit from the basic human right of good health.
With investments in new development capabilities, production sites, new acquisitions and partnerships, we have the opportunity to shape a sustainable future for Sandoz and to help even more people gain access to low-cost, high-quality medicines.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues who, in return for applying their skills, experience an agile and collegiate environment where diversity of thought is welcomed and where personal growth is supported!
Join us in helping to make…