Sandvik Mining Rock Tools is looking for a Customer Service Support and Sales Representative in Denver, CO.
The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence.
Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits , strong support for learning and professional development , and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.
Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.
The customer service support role will be an in-office role in downtown Denver, CO.
Key Responsibilities:
Customer Service & Sales Support
Answer designated inbound calls from external customers and process sales orders received by phone
Assess customer inquiries and route to the appropriate individual or department
Take ownership of customer issues and ensure commitments are met accurately and on time
Expedite urgent orders to meet critical customer delivery needs
Escalate customer concerns to supervisors and collaborate on resolution when required
Proactively inform customers of order status changes, backlog issues, and delivery updates
Continuous Improvement & Compliance
Identify inefficiencies in processes and recommend improvements
Support continuous improvement initiatives and cross-functional projects
Ensure adherence to company policies, financial controls, and regulatory requirements
Maintain data accuracy and integrity across all systems
PERFORMANCE METRICS (KEY SUCCESS INDICATORS)
Order accuracy rate
Customer response and resolution time (SLA adherence)
On-time delivery support performance
Customer satisfaction (CSAT)
Data accuracy and system integrity
Minimum Qualifications:
2-5 years experience in customer service, or mixture of Associates degree + 2 years experience
Proficiency in MS Office (Excel, Word, Outlook)
Experienced with ERP system and/or CRM system (Salesforce or other)
Demonstrated learning agility: ability to rapidly acquire new knowledge, and apply to workplace
Accurately type 40 WPM
Demonstrated ability to multi-task without losing focus on completion
Demonstrated ability to maintain accuracy and composure under stress, and adapt to changing priorities
Preferred qualifications:
Ability to navigate multiple different computer systems, comfort with learning new programs
Proficiency in Power BI
Exposure to, and use of AI tools for workplace
Location: Denver, CO
Travel Requirements / shift / hours: Occasional travel to other sites for training or meetings, work hours: 8:30 a.m. to 5:30 p.m.
Compensation Range: $62,000 to $65,000
Work authorization: Must have the legal right to work in the United States on an indefinite basis without employer sponsorship .
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)
This position will be posted a minimum of 5 days, or until filled. Benefits:Sandvik offers a comprehensive total compensation package,…