Within our Parts & Services Division (part of Business Area Mining ), our mission is to keep our equipment running at its full potential. We are responsible for the aftermarket business worldwide, developing tailored offerings and services to support our customers throughout the equipment lifecycle and deliver competitive and consistent service for Sandvik equipment. Our customer base ranges from large multinational mining and infrastructure companies and contractors to small and medium-sized enterprises, all of whom rely on our equipment.
We are now offering an exciting opportunity within the Parts & Services for a passionate, self-driven and dynamic Service Standards, Templates and Tools Manager – Underground Drills to join our Service Operations team. This position is full-time, permanent and located at Tampere (Myllypuro), Finland.
About the Role
The Service Standards, Templates and Tools Manager – Underground Drills role is responsible for developing, governing, and continuously improving global service templates (SOPs, maintenance plans, repair procedures), tools and documentation for Underground Drills equipment and components across Sales Areas.
The role supports global service organizations by ensuring that global service standards are translated into practical, product‑specific templates and tools, enabling safe, efficient, and consistent service execution for Underground Drills equipment maintenance, repair and rebuild activities while supporting continuous improvement and service excellence.
What you will be doing
Define, maintain, and govern global service templates, tools, and execution assets for Underground Drills equipment and components maintenance, repair and rebuilds
Translate global service standards, processes, and safety requirements into Underground Drills specific service, maintenance, repair and rebuild templates and tools
Own and maintain service documentation, job plans, work instructions, and tooling requirements for Underground Drills equipment services, maintenance, repairs and rebuilds
Ensure service execution assets support safety, consistency, efficiency and quality in field and workshop service activities
Collaborate closely with Production Units and Engineering to ensure service operations readiness for new Underground Drills products, system upgrades and design changes
Define and maintain service tooling and execution guidelines aligned with specific equipment models, system complexity and type of work (maintenance, repairs or rebuilds)
Support Sales Areas in implementation, adoption, and continuous improvement of Underground Drills service templates and tools, in collaboration with Service Operations Support Managers and Service Standards, Processes & Training Managers
Capture feedback and lessons learned from service execution and embed improvements into templates and tools
What you will bring along
You are an experienced service professional with a strong background in Underground Drills equipment or other complex mobile machinery. You understand what it takes to deliver safe, efficient and high-quality service execution in demanding operational environments, and you are passionate about making service work easier, more consistent and more effective for frontline teams.
You have experience developing practical service documentation, templates, tools or execution standards that can be applied across a global organisation. Whether working with service, engineering or operational stakeholders, you can translate technical requirements into clear, user-friendly solutions that support technicians and workshops in the field.
You are comfortable operating in an international environment and enjoy collaborating across regions and functions. A structured problem-solver with keen attention to detail, you can balance the need for global standardisation with the realities and complexities of supporting Underground Drills equipment throughout its lifecycle.
To be successful in this role, you will…