EXPERIENCED TECHNICIAN WITH A PASSION TO IMPROVE? WE LIKE THAT ABOUT YOU
Sandvik is a global, high-tech engineering group, providing front-line products and services for the mining and construction industries. The Sandvik Group has been in operation since 1862 and today employs some 40,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability.
At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best solution for you today, we are already thinking ahead to the best solution for you tomorrow. Our proactive career planning ensures that your performance is recognised and offers various ways to fuel your growth towards exceptional achievements.
We are now recruiting for a Service Technician - for a permanent role in Portlaoise, Co.Laois.
JOB PURPOSE
As a Sandvik Service Technician based at our Portlaoise workshops, you will play a critical role in supporting the maintenance, repair and optimization of Sandvik underground and surface mining equipment across Ireland. Your primary responsibility will be to ensure that our customers’ machinery operates at peak performance by conducting diagnostics, performing scheduled servicing and executing mechanical and electrical repairs. Working closely with the local service team & our customers and adhering to Sandvik’s high standards of safety and quality, you will contribute to minimizing downtime and enhancing operational efficiency for our customer base. This role demands a proactive approach to problem-solving, strong technical expertise, team work, positive/collaborate attitude and a commitment to delivering exceptional customer service in a dynamic and demanding environment.
MAIN RESPONSIBILITIES
Maintenance and Servicing Equipment.
Plan for correct tools and parts required to perform tasks, according to all work procedures.
Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
Uses knowledge and experience to solve standard problems for customers.
Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
Occasionally collect technical feedback in Sales Area (inputted into Database).
Assign tasks to junior staff and guide them in their completion.
Coach customer technicians on basic servicing and maintenance principles.
Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.
Other ad hoc duties as requested by management.
Experience
You are a highly motivated & organised individual with exceptional communication, teamwork and interpersonal skills. You have a can-do attitude and thrive on working in a multi-cultural team environment. Ability to take on and manage tasks and topics with a focus on developing the business and improving current practices and procedures within the operations. A full clean driving licence as travel may be required from time to time. Training will be provided.
Education, Licenses & Certificates
Minimum 3–5 years’ hands-on experience working with heavy construction or agricultural machinery (e.g., excavators, loaders, telehandlers, etc.).
Proven expertise in…