Job Title: Customer Experience Manager
Location: Khobar, KSA
About the job
As Customer Experience Manager within our Specialty Care team, you'll drive exceptional customer engagement strategies and optimize how we connect with healthcare professionals across Saudi Arabia. Ready to get started?
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi:
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities
Build and maintain trusting relationships with healthcare professionals through both face-to-face and digital engagement
Drive customer engagement strategies that optimize business performance and ensure our innovative products reach those who need them most
Take accountability for delivering impact with first-in-class and best-in-class products across your territory
Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first
Manage territory planning, customer segmentation, and opportunity identification using data-driven insights
Lead change initiatives with agility and determination, working toward ambitious collective targets
Champion ethical business practices and ensure all activities align with Sanofi's values and compliance standards
About you
Experience: At least 2 years in pharmaceutical sales, customer engagement, or commercial excellence roles with proven success in managing customer relationships and driving business results
Soft skills: Relationship building, stakeholder communication, cross-functional teamwork, driving continuous improvement, persuasive speaking, agility and adaptability
Technical skills: Business data analytics, customer segmentation, sales force effectiveness, opportunity management, account management, market analysis
Education: Bachelor's degree in Pharmacy (required); additional certifications are a plus
Languages: Arabic and English (both required)
Travel: 30% to 40% travel within assigned territory; valid driver's license required
Good-to-have: Experience working in remote areas (e.g., North region, Hafar Al-Batin, Arar, Aljowf or similar regions)
Why choose us?
Help transform care for patients with immune challenges, rare diseases, cancers, and neurological conditions – bringing hope to those with the highest unmet needs
Drive meaningful impact across Saudi Arabia's healthcare landscape, combining digital innovation with personal relationships to improve patient outcomes
Grow your career in a dynamic, customer-centric environment with opportunities to explore roles across functions and develop both within and beyond this position
Work in an agile, data-driven team that values collaboration, innovation, and putting patients first
Gain hands-on experience managing a diverse territory with exposure to remote regions and varied healthcare settings
Be part of Sanofi's Commercial Excellence division, where your insights directly shape how we engage with customers and deliver life-changing treatments
Thrive in a workplace that supports your development through mentoring, training programs, and a culture focused on continuous learning
Pursue Progress . Discover Extraordinary .
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the…