Reference Number: R2876194
Position Title: Patient Support Specialist
Department: Patient Support Services Specialty Care Canada
Location: Toronto, ON (Hybrid)
About Sanofi
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
About the Job
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
The Sanofi Patient Support Services (PSS) team is focused on enabling patient access to Sanofi therapies by providing reimbursement navigation, logistics support, financial assistance, and patient education.
Sanofi offers several programs across a number of therapeutic areas. In addition, Sanofi is expected to launch new products and new indications for existing products that will require the design and launch of new patient support services.
The Specialist, Patient Support Services, will work closely with the Lead, Patient Support Services, internal Sanofi cross-functional teams and PSS vendors to ensure the ongoing support of patient access to therapy with the highest standards of services, support and care. The position will report to the Head, Patient Support Services, Sanofi Genzyme. This is a hybrid position based in Toronto, ON.
Main responsibilities:
In particular, the Specialist, Patient Support Services will partner with the Lead, Patient Support Services to :
Develop, manage and communicate the status of project plans for the launch of new indications and new PSS initiatives (including new digital capabilities)
Prepare PSS performance metrics reports, status updates and communications for global and local management teams as needed
Manage vendor partners Support the Lead, PSS to ensure appropriate vendor deliverables, timelines, and budgets are maintained according to contract terms
Ensure compliance with local and global PSS processes, and support audit readiness and response requirements
Gain insight into the objectives of other functions and react quickly to recommend and promote efficient PSS solutions or alternatives to business challenges.
Work across Sanofi businesses, functions and within the PSS team to identify and share best practices
Work with the field teams to maintain a current understanding of health care provider and payer needs relating to support provided through the PSS
Act as an ally for diversity, equity and inclusion in all elements of our business
About You
Required Qualifications:
Bachelor’s Degree; relevant master’s degree preferred
1-3 years relevant pharmaceutical experience including experience working with Patient Support Services
Experience working with cross-functional stakeholders to deliver innovative solutions that improved patient access to therapy and/or created new ways of working to resolve key business challenges; experience piloting new digital capabilities is an asset
Strong collaboration, organizational and operations skills; ability to work both independently and as part of a team
Demonstrated leadership/ and analytical skills, ability to delivery on project objectives in a timely manner
Proven ability to communicate and present effectively to cross-functional and cross-organizational teams in a matrix environment
Ability to flex, adapt and lead in an environment of changing business priorities
Excellent writing, excel, power point and organizational skills required
Bilingual is an asset (English/French)
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career,…