Join our Technical Sales BioAnalytics Central Europe team as a Field Application Specialist BioAnalytics North Germany (x|f|m) and play a key role in providing application expertise, technical consultation and customer-facing product support for the Incucyte® Live-Cell Analysis System portfolio across the customer lifecycle. By enabling the successful application of the portfolio within customer processes, you will help our customers make effective use of our solutions and contribute to what matters most: better health for more people.
This is a home-based position in Berlin, Hamburg or North Rhine-Westphalia. You will become part of a team of nine dedicated professionals who look forward to shaping the future together with you.
Grow With Us – Your Responsibilities
Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation, onboarding plans and outcomes to increase implementation success rates
Generate leads through customer interactions, meetings, pre-sales activities, presentations and seminars, while maintaining awareness of and tracking opportunities within the pipeline
Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve technical suitability of proposed solutions
Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements
What Will Convince Us
Master’s degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience
Initial professional experience in application support, technical support, field application, laboratory, process development or related customer-facing experience in the life sciences industry
In-depth knowledge of relevant products, applications and associated customer workflows
Ability to troubleshoot technical and application-related issues in customer environments
Hands‑on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix
Customer orientation with the ability to understand customer needs and translate them into effective application solutions
Strong communication and presentation skills, able to articulate technical value to diverse stakeholders
Fluent in English and German
Willing to travel >50% as this role is heavily focused on external customers
What We Offer
As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of Benefits:
Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings
Work Life Balance: Remote options, flextime, flexible work schedules, sabbaticals, Workation
Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Travel Benefits: Company car, car leasing, bike leasing, large free parking garage, good bus connections
Welcoming Culture: Mutual support, teamspirit and…