Join our Separation Technology team as a Field Application Specialist - Chromatography (F/M) and play a key role in providing application expertise, technical consultation and customer-facing product support across the customer lifecycle. By supporting the successful application of our chromatography and downstream purification solutions within customer processes, you will contribute to better health for more people. This field-based position is home-office based in Belgium and involves frequent travel to support our customers.
Grow with us – Your Responsibilities
Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes to increase implementation success rates
Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve the technical suitability of proposed solutions
Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements
What will convince us
Master’s degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience
3+ years of application support, technical support, field application, laboratory, process development or related customer-facing experience in the life sciences industry
In-depth knowledge of chromatography and downstream purification technologies, applications and associated customer workflows
Ability to troubleshoot technical and application-related issues in customer environments
Hands-on technical capability, including demos, trials, evaluations and customer training activities, with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization
Customer orientation with the ability to understand customer needs and translate them into effective application solutions
Strong communication and presentation skills, with the ability to articulate technical value to diverse stakeholders
Willingness to travel more than 50%, as this role is heavily focused on external customers
Fluent in English and French
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers