Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Job Title: Eligibility Specialist 3 – Team Lead
Employment Type: Full-Time, 40 hours per week, Non-Exempt
Pay Range: $26.00-$28.00 per hour*
Work Schedule: Monday – Friday, 8:00am-4:30pm (Schedule flexibility required to meet business needs)
Primary Work Location(s):
Dallas Regional Medical Center - 1011 North Galloway Avenue, Mesquite, TX 75149
Additional Work Location(s):
Dallas Medical Center - 7 Medical Parkway, Farmers Branch, TX 75234
Pampa Regional Medical Center - 1 Medical Plaza, Pampa, TX 79065
Why You’ll Love This Role:
As an Eligibility Specialist 3 – Team Lead, you’ll get to make a difference in patients’ lives every day – and help the people around you do the same! You’ll bring your eligibility expertise to the most complex patient cases while guiding, mentoring, and supporting the colleagues on your team.
In this role, you’ll be the initial go-to resource your team counts on. You’ll train and coach colleagues, help keep daily operations running smoothly, and step in to keep work moving when your manager is away. Your experience will directly shape how patients are served and how your team learns and grows.
If you’re ready to take the next step in your eligibility career and enjoy helping others succeed, this role gives you the opportunity to lead by example, build your leadership skills, and make a lasting impact on patients and colleagues alike.
What You’ll Do:
Lead, guide, and mentor colleagues , providing hands-on onboarding and continuous development training.
Oversee day-to-day operations in your manager’s absence , keeping work moving and making sure the team has the support it needs.
Serve as the go-to resource for your team on questions, escalations, and complex cases, helping colleagues build confidence and skill.
Monitor workflow and work queues , helping the team prioritize and meet productivity and quality expectations.
Serve as a patient advocate and subject matter expert , conducting advanced screenings with patients in-person at bedside, to assess eligibility for financial assistance programs.
Perform in-home patient visits , to support the completion of applications.
Engage patients via phone outreach to facilitate their cooperation and support the completion of required screenings and documentation.
Take ownership of complex and escalated cases , guiding patients through applications for Medicaid, Medicare, Disability, hospital charity care, and non-traditional funding sources, and seeing each case through to resolution.
Manage a high case load effectively , prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations (KPIs).
Share feedback and insights with leadership on team needs, training opportunities, and workflow improvements.
Identify opportunities to improve workflows and patient experience and share recommendations with leadership to strengthen eligibility services.
Collaborate and build relationships across teams , acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Communicate with clarity and empathy , explaining financial responsibilities and assistance options in ways that patients can understand.
Maintain accurate and confidential records , ensuring compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report on patient information.
Support operational needs , including providing floating coverage at hospital locations within your…