Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Job Title: Eligibility Specialist II
Employment Type: Full-Time, non-exempt
Pay Range: $24.00-$26.00 per hour*
Work Schedule: Monday through Friday from 7:00am to 3:30pm (Schedule flexibility required to meet business needs)
Primary Work Location(s):
La Palma Intercommunity Hospital - 7901 Walker St, La Palma, CA, 90623
Additional Locations (Support as needed, in limited capacity):
West Anaheim Medical Center –3033 W Orange Ave, Anaheim, CA, 92804
Garden Grove Hospital - 12601 Garden Grove Blvd, Garden Grove, CA, 92843
Huntington Beach Hospital - 17772 Beach Blvd, Huntington Beach, CA, 92647
Why You’ll Love This Role:
As an Eligibility Specialist 2, you’ll get to make a difference in patients’ lives every day ! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care.
This role goes beyond the basics of eligibility screening. You’ll use your compassion, communication skills, and problem‑solving abilities to guide patients’ step‑by‑step through complex applications for Medicaid, Medicare, disability, and hospital charity programs. You’ll take ownership of cases that require deeper investigation, coordination with hospitals and agencies, and see them through to resolution. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence. In addition, you may provide coverage across multiple hospital locations within your assigned region and support the onboarding or training of colleagues by sharing your knowledge and expertise.
If you’re motivated by meaningful, people‑centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.
What You’ll Do:
Serve as a patient advocate , conducting advanced screenings with patients in-person at bedside, to assess eligibility for financial assistance programs.
Perform in-home patient visits , to support the completion of applications.
Engage patients via phone outreach to facilitate their cooperation and support the completion of required screenings and documentation.
Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, hospital charity care, and unique requirements for non-traditional funding, ensuring timely submission of accurate documentation.
Independently manage application follow-up work , ensuring applications are progressing, completed, and resolved efficiently across multiple programs.
Manage a high case load effectively , prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations (KPIs).
Support disability applications and appeals processes , including coordinating medical appointments, completing applications, submitting appeals, and following through on final determinations.
Collaborate and build relationships across teams , acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Assist in onboarding, training or supporting colleagues , sharing knowledge and best practices as requested.
Communicate with clarity and empathy , explaining financial responsibilities and assistance…