SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.
The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.
HR Operations Team Leader
Internal title - Associate Manager, HR Delivery Center
• Location: Warsaw
• Function: HR operation
Overview
HR Operations Team Leader will manage a team of Senior Associates/ Associates/Interns to ensure timely and accurate support is provided to employees regarding inquiries related to HR Operations matters: Data Administration, Payroll Inputs, Benefits Administration, Onboarding and Offboarding administration, policies and procedures.
This position will be responsible for building and maintaining strong partnership with local HR business partners in the in-scope countries and ensuring constant learning, strong HR administration and labor knowledge and team development.
If you would like to work in a multicultural, FMCG organization and are passionate leading a team to success, we’d like to hear from you.
Responsibilities
Manage the HR Operations Associates team to support in-scope countries (Western Europe plus MENAPT countries)
Coordinate the team to ensure workload is effectively managed
Review and manage individuals' performance and development plans
Provide guidance and support to the team, resolve problems and deal with escalations
Review the KPI dashboards on a daily manner, provide monthly analysis to HR Operations Manager to improve quality and eliminate mistakes
Respond to employees' questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.
Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.
Work on automation and improvement of existing processes in collaboration with technical team
Ensure proper flow of communication between the team and business partners and stakeholders
Train and onboard team members
Work hands-on on the cases if needed
Experience you’ll bring:
Bachelor’s or master’s degree in business, HR, or related discipline required
At least 3 years of experience in managing team
At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred
Experience in using Service Center technologies (e.g. ticket management, knowledge management) Experience with Workday and Service Now would be an asset
Full proficiency in English is a must
HR experience with one of these countries would be an asset: Western Europe plus MENAPT countries
Experience with Migration of HR processes from countries to a Regional HR Shared Service Center.
Experience with automation of processes would be an asset
Fluent English, additional proficiency in French is a plus.
Behaviors you’ll need:
Strong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders
Ability to work effectively in an environment subject to changing priorities and short deadlines
Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
Strong planning, organization, delegation, problem solving, and decision-making abilities
Skilled in effective leadership, people management, and development
Strong process-orientation and process improvement mindset
What’s in it for you?
We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.
We have…