JOB TITLE: Salesforce Field Service Ops Specialist – Full-Time
LOCATION: Pittsburgh, PA – 4:1 Schedule
TRAVEL: Minimal 0-10%
Who we are:
Sweeping Corporation of America (SCA) is the nation’s leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. With over six million miles serviced annually, SCA is uniquely focused on the delivery of high-performance street sweeping, jet-vac, and environmental services. SCA has built its entire organization, its people, processes, technology, and investments around providing uninterrupted, accountable, and results-driven services tailored to the needs of our clients. Our mission is to provide essential sweeping and environmental services that support cleaner, safer, and more sustainable communities.
What you’ll do:
At SCA, you’ll play a key role in driving our mission to keep communities clean and safe across the country. As a Salesforce Operations Specialist, you’ll help support our dedicated field teams and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success—and to the communities we proudly serve.
Your daily impact:
The job responsibilities below outline the core duties and expectations of a position, providing clarity on how the role supports Company goals. However, as business needs evolve, these responsibilities may shift over time to reflect new priorities, processes, or technologies:
Contract Validation: Work in Salesforce Field Services to review, validate, and update Service Contracts.
Work Order Management: Generate maintenance plans to produce Work Orders based on the service frequencies per the Service Contract.
Sales Support: Assist Sales Team Members with new contract submissions to ensure accurate Work Orders are dispatched from Field Services.
Billing Accuracy: Review pricing and billing requirements on Service Contracts and ensure customer billing source data is accurate for transmission to NetSuite.
Dispatch Coordination: Assist the dispatcher job function to ensure Service Appointments populate accurately on the Salesforce Dispatcher Console.
System Adoption: Work closely with Sales and Field Teams and be a key player in the promotion and adoption of the Salesforce platform.
Contract Collection: Manage the contract collection process to ensure all agreements are housed electronically in Salesforce.
Contract Renewals: Manage and track the renewal process for all DOT, municipal, county, and commercial contracts.
Contract Inventory Oversight: Manage, track, and maintain all executed contract inventories across all SCA operating sites.
Cross-Functional Collaboration: Communicate and collaborate with internal stakeholders including Sales, Operations, Finance, Leadership, and other subject matter experts as needed.
Data Maintenance: Update and sustain SCA’s contract inventory.
Regular & Predictable Attendance: The ability to consistently report to work on time and as scheduled, with minimal unexcused absences. This includes being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.
Minimum Job Requirements
Minimum job qualifications define the essential skills, experience, and abilities needed to succeed in the role. They set the baseline for hiring but may evolve as the job and business requirements change:
Education: Bachelor’s degree in Business, Technology, or a related discipline, or equivalent transferable work experience.
Experience: 1–4 years of work experience with a high systems acumen, preferably working with commercial, municipal, government, waste, and/or environmental field services.
Technical Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), preferred Salesforce Field Services or CRM.
Support: Ability to manage multiple tasks and follow up…