Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
The Job
The Manager, Digital Acceleration leads strategic initiatives that span service design, business strategy, and solution delivery. This role is accountable for translating unmet needs and business opportunities into actionable strategies and driving the development of comprehensive user-centered experiences that support growth, retention, satisfaction, and health outcomes.
Working across business, product, technology, and clinical teams, this individual owns a portfolio of high-impact initiatives from discovery through implementation. They facilitate cross-functional alignment, define future-state experiences and service models, prioritize opportunities based on customer and business value, and partner with product teams to bring solutions to life. Acting as both a strategic advisor and product owner, this role ensures that experience and business objectives remain connected.
This role typically leads 2-3 initiatives concurrently, leveraging human-centered design, systems thinking, data, and experimentation.
You Will
Lead end-to-end, agile service design projects including research planning and execution (as needed), experience and service design, requirement & feature definition and phase 1 implementation.
Designs and evolves member experiences through research, analytics, and journey-based thinking.
Facilitate cross-functional workshops with business, product and IT teams to define end-to-end opportunities and vision.
Use actionable insights from member data, journey mapping, and stakeholder input to align on priorities and design direction.
Design deliverables range from service blueprints, storyboards, journey maps, experience maps, feature development.
Serve as operational owner for key programs translating vision and strategy into deliverable features. Outputs could include: requirement clarification, identification of potential abrasion, vendor guidance & management, process documentation, operational workflows and issue management.
Build executive level engagement and communication to support design making and stakeholder alignment. This could include leadership presentations, research synthesis or program updates.
Engage with stakeholders across SCAN, including Marketing, Pharmacy, Product, Member Services, and IT. Represent both business and technical perspectives in design discussions, and clearly communicate the rationale behind design decisions through compelling storytelling and presentations.
Champion SCAN’s mission and ways of working, maintaining strong working relationships across departments. Encourage open dialogue, shared ownership, and continuous learning throughout the design and implementation process.
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
Actively support the…