Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
FUTURE NEED - Please Note: This is an evergreen posting, which means that while we might not have an immediate opening today, we are always looking for great talent and actively building a pipeline for future opportunities. We hire for this role on a rolling basis, so we’ll keep your application active. Our recruiting team will review your qualifications and reach out should a matching position become available. If you want to be first in line for our next opening, we highly encourage you to apply !
The Job
The Provider Relations Lead - Village Health is responsible for leading the relationship and operational performance of directly contracted fee-for-service specialists, hospitals, ancillary providers and key strategic partners serving members assigned to Village Health ESRD C-SNP and other products or programs that utilize the same direct contracted referral network. This role improves the onboarding experience for new directly contracted fee-for-service providers and shifts provider engagement from issue-driven intervention to a planned model of education, outreach, access monitoring, payment escalation and proactive relationship management. The Provider Relations Lead owns the DaVita relationship, and associated Joint Success Committees, network operations cadence, commitments, cross-functional escalations and issue resolution, while partnering with Contracting, Claims, Operations, Clinical, Network Management and other stakeholders to deliver a coordinated provider experience and reliable member access.
The job entails partnering closely with cross-functional internal stakeholders to ensure an integrated, seamless provider experience and lifecycle management experience for providers servicing Village Health. The role will be responsible for conducting provider awareness and orientation about SCAN Health Plan, ongoing education and outreach, relationship building with office staff and providers, and quarterbacking the overall relationship including acting as the liaison with cross-functional stakeholders across reporting needs, performance monitoring, issue resolution, and clinical programs or growth efforts with the provider.
The Provider Relations Lead will be critical in driving relationship management with the Village Health providers across DaVita and directly contracted referral network providers along with the operational staff at each of these entities. This individual will perform ongoing operational touchbases with the providers, own developing effective Joint Success Committee content and driving those conversations, and be the key lead in executing on performance across market key performance indicators such as Star measures and coding quality.
There will be daily interface with office staff and providers, as well as interactions with corporate…