Job Summary
The People & Culture Officer, Ghana is the in-market HR generalist responsible for supporting day-to-day people operations across the Ghana market. The role provides practical support across the employee lifecycle, including onboarding, employee records, HR administration, payroll inputs, benefits coordination, employee relations support, performance cycle coordination, engagement activities and people reporting. The role works closely with employees and the regional People & Culture team to ensure HR processes are delivered consistently, accurately and in line with applicable Ghana employment requirements.
Key Responsibilities and Performance Areas
Market HR Support & People Operations
Serve as the first point of contact for routine HR queries from employees and managers in the Ghana market.
Provide timely HR generalist support across people operations, employee documentation, HR processes and employee lifecycle activities.
Escalate complex, sensitive or high-risk matters to regional People & Culture leadership while ensuring local follow-through.
End-to-End Employee Lifecycle Delivery
Coordinate local onboarding, probation tracking, confirmations, employee letters, contract changes, transfers, exits and offboarding documentation.
Maintain accurate employee files, HR records and employee communications in line with company standards and Ghana labor requirements.
Track lifecycle actions and ensure required approvals, documentation and follow-ups are completed within agreed timelines.
Employee Relations, Policy & Ghana Compliance
Support managers and employees with routine employee relations matters, including documentation, meeting coordination, follow- ups and case tracking.
Help ensure HR processes are administered in line with Ghana’s Labor Act, 2003 (Act 651), employment contract requirements, working time, leave, disciplinary processes, termination procedures and employee records standards.
Escalate complex grievances, disciplinary matters, restructuring, redundancy or termination risks to regional People & Culture leadership for guidance.
Payroll, Benefits, Pensions & Statutory Inputs
Prepare and submit accurate monthly payroll inputs, including new hires, exits, salary changes, leave, benefits, deductions, allowances and statutory changes.
Support Finance, payroll and regional People & Culture with Ghana PAYE, SSNIT and benefits administration documentation.
Respond to routine employee benefits and payroll queries and maintain supporting records for audit readiness.
HRIS, Records, Reporting & Data Protection
Maintain accurate HRIS data, employee files, contracts, statutory records, leave records, payroll inputs and market people trackers.
Prepare market reports on headcount, attrition, vacancies, employee movements, performance activity, leave trends, employee relations and compliance actions.
Handle employee personal data responsibly in line with Ghana’s Data Protection Act, 2012, including accuracy, confidentiality, access control, retention and secure processing of employee records.
Talent, Performance, Learning & Engagement
Support recruitment coordination, induction, talent reviews, succession discussions and manager follow-up for the Ghana market.
Drive timely completion of goal setting, performance reviews, development planning and learning initiatives.
Coordinate employee engagement actions, listening sessions, culture initiatives and market-level people communications.
Key Performance Indicators / Measurable Outputs
Performance Area
Measurable Evidence
Market HR Delivery
Managers and employees receive timely HR guidance, local people actions are implemented and issues are escalated appropriately.
Lifecycle & Employee Relations
Onboarding, probation, confirmations, changes, employee relations cases and exits are documented, compliant and completed within agreed timelines.
Ghana Compliance
Employment contracts, leave, working time, termination, disciplinary, pension, payroll and data records reflect…