Our associates celebrate lives. We celebrate our associates.
Responsible for conducting corporate training sessions and workshops to ensure employees or participants acquire the necessary skills and knowledge to excel in their roles. Your role will involve delivering both virtual and in-person training, facilitating interactive discussions, and evaluating participants' progress through assessments/missions/and observance. You should have a solid grasp of the training content and be able to adapt your teaching methods to various learning styles. You will also monitor and report the effectiveness of training of employees. This role must be able to master the operational processes, products and system applications taught in the program.
JOB RESPONSIBILITIES
Facilitation of Learning
Provides clear directions for learning activities and exercises
Explains the purpose of the course content and its components
Uses learning aids effectively
Presents a road map of the course or unit
Makes transitions
Summarizes key learning points
Explains or seeks the benefits of using the course and its components
Demonstrates content knowledge
Guiding Learners
Provides timely coaching to learners
Appropriately redirects learners
Uses process skills (check for understanding and make procedural suggestions)
Delivers content in a logical sequence
Manages time effectively
Engaging Communication
Holds audience attention
Provides and seeks examples and analogies
Shares relevant business/industry, organizational, and personal context
Uses appropriate non-verbal and verbal communication
Acts as an advocate for the course and its components
Facilitator EQ (Emotional Intelligence)
Manages emotional classroom situations
Maintains or enhances learner self-esteem
Listens and responds to learners with empathy
Encourages learner involvement
Program Management and Support
Provides feedback to Program Manager to keep program up-to-date
Meets deadlines for establishing and completing training workshops or programs
Communicates effectively with business stakeholders regarding workshop/program guidelines, dates, materials
Tracks and ensures timely program completion
This is not intended to be an all-inclusive list of the essential functions or duties related to this job
MINIMUM Requirements
Education
Bachelor’s degree in related field, or 4 years sufficient experience, to successfully perform the essential functions of the job.
Certification/License
Valid state driver’s license in good standing
Experience
Proven team leadership skills, with 2+ years of experience in training development and training delivery
Ability to work collaboratively in a team environment
Cemetery and Funeral industry knowledge not mandatory but preferred
Bi-lingual (English and Spanish) not mandatory for role but preferred
Knowledge, Skills and Abilities
Knowledge of our core lines of business: Cemetery Operations, Funeral Home Operations, and Sales
Willingness to effectively identify and coach correct behaviors
Ability to travel 10-20% of the time
Works well independently and remotely
Multi-tasks and meets posted deadlines
Communicates effectively with attendees, business stakeholders and colleagues
Competent in the use of technology such as WebEx, Outlook, Excel, and Word
Willingness to learn internal systems such as MindTickle, Beacon, and Salesforce
Problem-solving and decision-making skills
Strong organizational skills
Ability to rely on experience and judgment to plan and accomplish goals
Ability to work with diverse groups with varying levels of ability and skills
Bilingual English/Spanish required
Work CONDITIONS
Work Environment
Work indoors during all seasons and weather conditions
Local and/or multiple location traveling required
Comply with Corporate dress code policy, and when traveling Field dress code policy
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring…