Scion Technology has been engaged to conduct a search for an experienced Delivery Lead for our client, a leading consulting firm.
This is a Fully Remote position to accommodate Central Time client hours.
POSITION OVERVIEW This individual will own end-to-end delivery of Field Service Management implementations, ensuring projects remain aligned with client objectives, timelines, budgets, and technical requirements.
The Delivery Lead will serve as the primary client contact for delivery matters, manage executive stakeholder relationships, oversee project financials, and coordinate multidisciplinary implementation teams.
The ideal candidate brings a strong consulting background, extensive utilities industry knowledge, and proven experience leading complex enterprise technology programs.
This is a senior delivery leadership position requiring both strategic oversight and the ability to resolve operational and technical challenges.
RESPONSIBILITIES Own end-to-end delivery of the FSM platform implementation, ensuring alignment with client business objectives, scope, timeline, and budget.
Develop and maintain the overall program plan, including milestones, dependencies, resource allocation, and critical path management.
Establish and govern delivery methodology (Agile, Waterfall, or Hybrid) appropriate to project needs.
Proactively identify, track, and mitigate project risks and issues; escalate appropriately with recommended resolutions.
Manage project financials including budget tracking, forecasting, and resource utilization.
Ensure robust change management and governance processes are in place throughout the project lifecycle.
Serve as the primary point of contact for the client on delivery matters, building trusted advisor relationships with senior client stakeholders.
Manage client expectations regarding scope, timelines, and deliverables, ensuring transparency and proactive communication.
Drive resolution of escalations and conflicts, balancing client satisfaction with commercial and delivery constraints.
Partner closely with the Technical Project Manager to align technical execution plans with overall program milestones.
Work with the Solution Architect to ensure the technical solution design aligns with business requirements, scalability needs, and integration architecture.
Lead, mentor, and motivate cross-functional delivery teams (functional, technical, QA, change management, training).
Oversee configuration, customization, integration, testing, and deployment phases of the FSM platform (e.
g.
, Salesforce Field Service, ServiceMax, IFS, Oracle Field Service, or similar).
Ensure the solution addresses core utilities field operations use cases such as work order management, crew scheduling and dispatch, mobile workforce enablement, outage response, asset/inventory management, and regulatory compliance.
QUALIFICATIONS 10+ years of experience in technology consulting, program/project delivery, or IT implementation roles, with at least 5 years in a delivery leadership capacity.
Proven track record of leading complex implementation projects, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
Prior experience within the utilities industry (electric, gas, water) is strongly preferred, particularly in field operations, asset management, or customer service domains.
Consulting background with experience in client-facing roles delivering high-impact programs.
Strong understanding of utility operations, asset management, and regulatory compliance.
Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
Excellent project management skills, including proficiency in project planning, execution, and risk management.
Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.
Ability to delegate, prioritize and go above and beyond to drive sprint deliverables as needed.
Technical…