SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.
The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.
German-speaking Customer Fulfilment Analyst
Location : Frimley, Surrey
Function : Supply Chain – Shared Service Centre
Contract: Permanent
This position is not available for international relocation
This position is eligible to work from home one day a week
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our German market. In addition to that, you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organise every detail of the customer fulfilment journey. Using Lean methodology & tools, you’ll be looking for ways to improve and standardise processes.
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time and in full, to our customers.
What’s in it for you?
Flexible starting and finishing times + 4.5 day working week
Profit Share, Pension, Life cover & Health Insurance
Free Parking, Shuttle bus from local train stations, EV Charging + Cycle to work Scheme
Newly refurbished Gym, Free Classes and New Spin Studio
Responsibilities :
To deliver exceptional customer experience through efficient and accurate operational order management
To ensure the effective management of Material Master Data in SAP, new product listings and delists into customers through liaison with the local sales & logistics service providers
Supported by promotional grids, to work closely with local sales teams and customers to ensure the effective management of customer promotions/other trade events
Monitor order flow to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping discrepancies
To manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
Drive efficiency by simplification and standardisation of processes & procedures across multiple countries
Work closely with other members of the Customer Fulfilment team as well as members of the Supply chain team and Logistics to provide outstanding service to all stakeholders
Ensure compliance and Audit readiness
To maximise collaborative ways of working with customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners to drive commercial and supply chain initiatives
Experience you’ll bring:
Fluent in both English and German, written and verbal
Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
Previous experience in customer service and order management (desirable)
SAP knowledge (desirable)
Intermediate level in Word, Excel, and Outlook
Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours you’ll need:
Ability to work under pressure and excellent attention to detail
Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
Good team player and must show flexibility/adaptability
Mindset to seek continuous improvement
Strong communication and influencing Skills
#LI-DC1
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our…