About Us
Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.
About the Role
We're seeking a Director of Account Management to lead and develop a team of Account Managers dedicated to delivering exceptional client value and driving success across our Home Services vertical.
Reporting to the General Manager of Home Services, you'll play a key leadership role in shaping Scorpion's Home Services vertical by driving client-focused strategies, developing and empowering high-performing teams, and cultivating strong relationships with clients and cross-functional stakeholders.
This position is perfect for a leader passionate about inspiring high-performing teams, crafting innovative solutions, and driving measurable results in a dynamic, fast-paced environment.
Location & Leadership Expectations
This role is based full-time in our Henderson, NV office, five days a week. Our Las Vegas team has approximately 20 people and is growing. We’re building an in-office hub where account managers can learn from one another and from leaders who are right there alongside them.
You’ll set the tone for the office. That means being on the floor, joining client calls, coaching in real time, and bringing the energy and accountability that make people want to come in. You’ll also meet face-to-face with key local clients each month.
Candidates must live within commuting distance of Henderson or be willing to relocate.
What Your Success Will Look Like
Strategic Leadership
Develop and execute account management strategies that enhance client satisfaction, retention, and revenue growth.
Build and coach a high-performing account management team, fostering a culture of accountability, excellence, and professional growth.
Act as a strategic advisor to team members and key clients, providing insights and recommendations to achieve their business objectives through Scorpion’s solutions.
Analyze market trends and client feedback to recommend and execute tailored strategies that align with evolving client needs.
Client Relationship Management
Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations.
Partner with service delivery teams to ensure seamless execution of services, swiftly addressing challenges to maintain client satisfaction.
Deliver personalized, vertical-specific solutions aligned with clients’ goals and objectives, collaborating with Sales, Marketing, and fulfillment teams to drive success.
Strategic Account Oversight
Oversee and manage accounts, monitoring performance metrics, client satisfaction, and account growth.
Lead regular performance reviews, identifying growth opportunities, minimizing churn, and driving revenue retention through upselling and strategic planning.
Home Services and Digital Specialization
You're plugged into the Home Services industry and understand how to help our clients stay ahead. You bring insights to the table about evolving trends, market dynamics, and client needs.
Consultative ability to assess client goals and recommend the most effective combination of Scorpion products and…