Quality Technician / Supervisors / Area Lead (T2 Level) - Job Descriptions
To manage and own day-to-day quality assurance activities within a designated production area (in a rotation basis). Ensures procedures are followed, audits are completed, and non-conformances are effectively managed. Acts as the link between factory operations and the Area Quality Manager.
Key Responsibilities
Operational QA Management
Maintain a strong factory floor presence (minimum 85%) to verify compliance with processes, standards, and CCPs.
Implement actions agreed by HACCP, TACCP, and Quality Plan Teams within the area.
Responsible to escalate CCP's, OPRP's, and QCP breaches.
Responsible to monitor the performance of CCP's, OPRP's, and QCP (Safety & Quality KPI's)
Collate and report ar. a-specific KPIs, highlighting trends and initiating local improvement actions.
Escalate poor performance and present improvement plan to Quality Manager
Supporting Operation Supervisors to ensure all product exiting the factories daily meet the customers final product specification (including brand, own label, and food service)
To influence and work closely with, but not manage the Operations team, Engineers and other members of the Technical team.
Working with other tier two team members drive and enforce food safety culture initiatives
Coach Production Operatives on the processes and behaviours utilising experts to support this work as required.
Audits & Validations
Participation in completing the internal audits against the internal audit schedule.
Own the Factory internal auditing process, including Risk assessment, schedule, training, completion rate, non-conformance close out.
Report Findings to Area Managers.
Conduct CCP audits against the defined schedule ensuring all non-conformances are highlighted to the relevant department head and closed, using RCA to prevent a reoccurrence.
Conduct ‘in-process’ raw material audits across site to verify the correct use and handling of Raw materials. Generating detailed audit reports and highlighting non-conformances to the relevant production and Technical personnel.
Confirm Line Start-up checks are completed correctly and any issues are flagged.
Confirm Hygiene checks and audits are completed correctly and any issues are flagged
Conducts validation and verification exercises, including report writing and evaluation of results. Actions and escalates adverse results when necessary.
Investigations, Corrective actions and RCA’s
Investigate local non-conformances, micro failures, and customer complaints within set timeframe using RCA to prevent a recurrence.
Gather the information required to allow a thorough investigation and root cause analysis to be carried out following the identification of food safety, legality and/or quality issues i.e. product contamination, hygiene issue, process control, audit non-conformances and breach of critical control points and operational prerequisite.
Ensure corrective actions are implemented in collaboration with the Area Production Manager.
Manage quarantined materials in their area, making decisions or escalating based on cost/risk. Ensure decision & action is taken on timely manner.
Support and manage the use of the concession log and manages the downgrade material process.
Informs T2 and maintains clear communication and KPI performance.
Product and Site Surveillance
Regularly attend taste panel.
Ensure samples are available and schedules are being followed.
Ensure schedules i.e. environmental swabbing and testing, calibration, raw material testing (fish, packaging and ingredients) are carried out as per stated frequency. Implement corrective actions, as required.
Investigate any adverse results in a timely manner.
Conduct shelf-life assessments as required against the schedule
Maintain and implement Factory related risk assessment (i.e. Swab, water, FB, calibrations, etc.).
Work collaborative with Compliance coordinator to update Risk assessments and schedules when required. "
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