Digital Consultant
Strong agency-side experience across paid search, paid social and conversion rate optimisation (CRO)
Manage and grow existing customer accounts, identifying opportunities to expand digital services
AI-focused, with experience using AI tools and automation to improve workflows and campaign performance
Hybrid working, Southbank offices
Up to $220K DOE
Servicing US and Australian customers, with occasional 7am starts
WHO WE ARE
We’re an in-house digital performance SaaS business helping our customers drive measurable growth through paid search, paid social and conversion rate optimisation (CRO). Our model shares similarities with a digital agency, bringing together specialist teams across performance marketing, creative, data and development to deliver digital services and continually improve results.
We’re focused on using AI, automation and technology to streamline workflows, reduce manual processes and improve campaign performance. We’re looking for a commercially minded Digital Consultant who understands agency environments and can bring a strategic, customer-focused approach to managing relationships, coordinating delivery and growing existing accounts.
WHAT YOU WILL BE DOING
This is a senior, customer-facing role combining account management, project delivery, digital performance and commercial growth. You’ll manage a portfolio of existing customers, acting as their key point of contact and overseeing the digital services delivered to them.
Working with internal specialists across paid search, paid social, CRO, creative, data and development, you’ll provide strategic guidance, coordinate delivery and identify opportunities to improve performance and expand customer accounts.
You’ll need a strong understanding of how paid search and paid social work together to drive customer acquisition, including Google Ads, Meta campaigns, audience strategy, creative testing, budget allocation and optimisation. You’ll lead performance discussions, translate data into actionable recommendations and help customers maximise their marketing investment.
CRO will be a key focus, connecting paid media performance with the on-site customer journey. You’ll identify opportunities across landing pages, conversion funnels and user experience, working with CRO, analytics and development teams to implement data-led recommendations and testing initiatives.
AI and automation will be central to your approach. You’ll identify opportunities to streamline workflows, automate reporting, reduce manual campaign tasks and improve analysis and project delivery. You’ll explore how emerging AI tools can enhance customer services, improve efficiency and create more scalable ways of working.
You’ll coordinate projects across multidisciplinary teams, ensuring briefs are clear, priorities are aligned and deliverables stay on track. Managing multiple customer relationships and workstreams, you’ll oversee timelines, expectations and communication to ensure services meet customer objectives.
A key focus will be growing existing accounts. You’ll identify opportunities to expand paid search and paid social services, introduce CRO initiatives, recommend AI-powered solutions and connect customers with additional services. You’ll confidently present recommendations, build long-term relationships and turn opportunities into increased account revenue and greater customer value.
You’ll work with customers across the US and Australia, requiring strong relationship management skills and flexibility around occasional early starts.
WHAT YOU WILL NEED
Proven agency-side experience in account management, client services or consulting within digital or performance marketing
Strong understanding of paid search, including Google Ads, campaign structure, keyword strategy, bidding, budgets and optimisation
Solid knowledge of paid social, particularly Meta, including audience targeting, creative testing and performance measurement
Strong understanding of CRO, including…