At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
Conduct training for Ambassadors to include facility tours, safety training, and assigned station training
Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
Communicate with Supervisor concerns regarding Ambassador’s progress; Identify additional training needs
Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
Provide answers to Ambassadors to achieve job proficiency
Assist other facilities throughout the park as needed
Support facility integrity by maintaining the company standard of quality and cleanliness.
Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
Works as part of a team to increase productivity and while providing excellent guest service.
Maintains a professional appearance that meets grooming standards
Must be able to consistently model behaviors expected of Par Operations Leadership.
Must be able to understand cleanliness standards, federal, state and local health requirements and consistently follow all company and departmental policies.
Must be able to demonstrate knowledge of and train “On the Job Trainer” station tools
Must be able to monitor the progress of new team members, conduct a 14 day safety check and re-direct behavior if needed.
Complete appropriate Ambassador/facility audits as needed/assigned.
Must be able to communicate effectively with team members and members of park leadership
Must be able to perform other miscellaneous duties as required.
Coordinate scheduling of classes as necessary.
What it takes to succeed:
Must have minimum of 6 months experience in Park Operations and be a current Assistant Supervisor.
6 months experience in rides preferred.
Exhibit effective verbal and written communication skills; speak comfortably in front of groups; respond effectively to individual and group questions
Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassador
Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
Must be willing to work as part of a team as well as work independently with little or no supervision.
Organize resources, establish priorities and monitor multiple projects and assignments; results oriented
Must be able to walk and stand for long periods of time in extreme weather conditions
Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings.
Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and Windows.
Must be willing to comply with all SEA grooming guidelines and employment standards.
Must have strong guest service skills and a…