Position Summary
Director Business Operations and Strategy Manager
This role is not eligible for immigration sponsorship
Great technology starts with great people. At Samsung, we're building products and experiences that reach millions of people around the world every day. Behind every innovation is a team driven by curiosity, collaboration, and a passion for what's next.
For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission is to integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.
We take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of the unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both at the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and live comfortably in the uncomfortable zone.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
In Samsung's platform business, we're reimagining how people discover, stream, play, and connect—and you'll help bring those experiences to life. From Samsung TV Plus and Gaming Hub to the experiences that power Samsung Smart TVs, you'll help shape the products, services, and partnerships defining the future of connected TV.
Position Summary
The Director, Business Operations and Strategy serves as a strategic partner and right hand to the VP of the Service Partnership Group for North America, helping drive organization priorities, operating rhythm, and execution across the team. This role sits at the intersection of strategy, business operations, executive communications, and cross-functional leadership.
The ideal candidate is a highly organized, strategic, and detail-oriented operator who can move seamlessly between developing executive-level narratives and diving into the details needed to ensure the organization is operating effectively. As a trusted partner to the VP, this person will help translate priorities into action, identify opportunities to improve how the team works, and serve as a proxy for the VP when appropriate.
Role and Responsibilities
Executive Communications & Leadership Support: Develop high-quality leadership presentations, executive briefings, business reviews, talking points, and executive summaries that clearly communicate business performance, priorities, risks, and recommendations
Goals, Financial Budget & Planning: Oversee progress against organizational goals, KPIs, and budget throughout the year. Coordinate planning and goal-setting for upcoming business cycles and ensure leadership has clear visibility into progress, risks, and required actions.
Strategic Execution: Partner closely with the VP to translate organization priorities into clear goals, actions, and accountability. Proactively identify gaps, risks, and opportunities through to completion.
VP Proxy & Executive Presence: Serve as a trusted representative and proxy for the VP across meetings, working sessions, and cross-functional engagements. Build strong relationships with senior leaders and stakeholders and ensure alignment on key priorities and decisions
Business Operations & Team Workflows: Establish and maintain best practices for team workflows, planning, tracking, and reporting. Ensure critical business processes have clear ownership, consistent execution, and strong operational hygiene.
Efficiency & Continuous Improvement: Identify opportunities to streamline processes, eliminate unnecessary work, and improve team efficiency. Lead cross-functional efficiency and automation projects from identification through implementation and…