Job Requirements
Sendik's Food Markets: Join a Century of Excellence. Sendik’s Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin.
At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.
If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.
Role Title
Manager on Duty (MOD)
Manager
Store Director
Job Summary
The Manager on Duty (MOD) will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the MOD is to provide general assistance to the store in absence of a Store Director or Assistant Store Director. As a part of the Sendik’s leadership team, the MOD must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.
Work Experience
Duties/Responsibilities:
Serve customers throughout the store while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
Manage all areas of the store, consistently leading by example and applying effective management techniques
Maintain store conditions including, but not limited to, ensuring perishables are full and fresh, proper sanitation standards, weekly sales ad, pricing and overall organization and appearance of the store
Responsible for the opening and closing duties of the store in absence of a Store Director or Assistant Store Director
Daily communication with departments to assess daily needs and production schedule
Assist within the departments that have the greatest need for that day and report any staffing concerns to Store Director or Assistant Store Director
Delegate tasks and assist with training and coaching as needed
Assist with receiving and stocking daily deliveries as needed
Create attractive department displays and end caps based on specific sales for the week
Assist with ordering and inventory per the direction of the Store Director or Assistant Store Director
Assist with store promotional sales events as needed
Assist with the training and mentoring of new associates throughout the store
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist with all other store duties as needed
Qualifications:
Must be a minimum of 18 years of age due to required operation of store equipment
Prior experience with food handling and cooking, preferably in…