WHO WE ARE
Serval http://serval.com/ is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
THE MISSION
Every one of those dollars gets invoiced, collected and recognized, and today too much of that runs by hand: revenue entries posted manually, ARR reconciled off a spreadsheet export, collections chased from an inbox.
The role has three parts:
- Revenue accounting. Turn our contracts into accurate, documented, audit-ready revenue, and get the answer right before the close, not after.
- Billing and collections. Own quote-to-cash from signed contract to cash in the bank, so we collect faster as volume and contract complexity grow.
- Systems design. Design and build the automated, agent-driven workflows that read our contracts, generate invoices and draft revenue entries, with people reviewing the judgment calls. This is design work, not just using tools someone else built.
You'll report to Francisco Meyo, VP, Controller, and work closely with our Head of Finance, RevOps, Sales, Legal, Engineering, our accounting systems lead, and our auditors once we engage them.
This is a build role. Our contracts are getting more interesting, not less: multi-year ramps, Fortune 500 paper, and usage-based pricing running side by side with platform fees starting this quarter. You will design how we handle all of it, not inherit a process someone else wrote.
WHO YOU ARE
- Technically strong. You came up through Big 4 audit or advisory, and you can defend a revenue position to an engagement team without flinching.
- Precise about revenue. You keep bookings, billings, ARR, revenue and cash distinct, and you can explain a revenue conclusion to a sales leader in two sentences.
- Upstream, not after the fact. You would rather shape a non-standard term before the contract is signed than clean it up in the GL three months later.
- Cash-obsessed. You care how fast we turn invoices into cash, measured as days sales outstanding (DSO), and you treat it as a number you own. An overdue invoice bothers you until it is paid or you know exactly why it isn't.
- A builder. You have built apps, scripts or automations, or you are eager to build agentic workflows. No coding background required, just curiosity and a willingness to experiment. Serval runs on Serval, and so will you.
- High ownership, high slope. You see the gap, you propose the fix, you ship it. No task is too small, including the payroll and benefits work nobody else owns yet.
WHAT YOU'LL DO
Own revenue accounting
- Own the revenue inputs to the monthly, quarterly and year-end close: revenue entries, the revenue waterfall, deferred and unbilled rollforwards, and revenue flux review.
- Review new and amended contracts: identify performance obligations, determine transaction price, allocate standalone selling price, and reconcile ARR, billings and revenue so they tie every close.
- Own the accounting for consideration payable to customers, including service credits and fees contingent on automation outcomes, and for capitalized commissions under ASC 340-40.
- Write and maintain our revenue recognition policy as we add multi-year ramps and usage-based pricing, and draft decision-ready memos on the hard calls.
Own…