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JOB SUMMARY
The Supervisor position is responsible for managing the daily operations of their respective area(s). Areas of oversight include but may not be limited to Scheduling and Authorization positions within Revenue Cycle. This position oversees areas in operation 24 hours a day 365 days per year and may be required to work varied hours to meet business needs. This position works well independently solving problems and acts as liaison with others outside the department to create smooth workflows and transitions of information needed for Scheduling/Authorization.
The individual is responsible for completion of employee evaluations, disciplinary action, interviewing, hiring, and termination. The Supervisor is goal-oriented and makes decisions based on the worth and success of each individual involved in the Revenue Cycle. There is responsibility for adhering to compliance with CMS, commercial and third party payers, EMTALA, and The Joint Commission rules and regulations and ensuring compliance.
This position must stay abreast of computer system changes and enhancements as well as assist during implementation and optimization. This position is responsible for staff training and development through in-services, seminars and meetings.
Additional duties include:
-Development and execution of productivity and quality reports for staff use and reporting to Manager.
-This position helps to manage denials, productivity, authorization, scheduling, and follow-up work queues for timely completion to not impede Revenue Cycle.
-Is productive and exhibits excellent work ethic.
-Greater than 50% of the Supervisor's time will be spent on leadership functions and will assist front line team members as needed to meet departmental benchmarks and goals.
-This individual will be cross trained with the Registration Supervisor(s) to assist as needed.
-Promotes harmonious and efficient intra and inter departmental relationships and delivers quality customer service.
-Adheres to the Mission, Vision, Values and Philosophy of the departments and Saint Francis Healthcare System.
-Constantly works with and maintains restricted or confidential information from many sources within the Healthcare System.
-Constantly works with and maintains restricted or confidential information from many sources within the healthcare system.
-Any and all duties as assigned by Manager and Director.
JOB DETAILS AND REQUIREMENTS
Standard Shift: Monday-Friday 8:00am-4:30pm
Education:
-High school graduate or equivalent required.
-Bachelor's degree in business administration or healthcare related field preferred. Will consider comparable experience in lieu of bachelor's degree.
-Experience must be related to healthcare business office, registration, accounting, scheduling, or other healthcare area.
Certification & Licensures:
N/A
Experience:
-Bachelor's degree or minimum of four years' experience in a healthcare business office, registration, accounting, scheduling, or other healthcare setting.
-Experience with CPT, HCPCS, Revenue and ICD codes and uses is a plus.
ADDITIONAL INFORMATION
Why Work at Saint Francis?
Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience.
Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center , nearly 3,000 team members , and over 300 providers , Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it’s a powerful economic anchor for the communities it serves.
You’ll find more than 50 specialties , the region’s only Level III Emergency and Trauma Center , and southeast Missouri’s first Level III NICU . The system’s employed physician group, Saint Francis…