About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
An Integration Center Tech I is an entry level technician working with in a large team to complete customer orders. This tech will work on various computer systems and technologies to perform configurations, integrations, system upgrades, and asset management. This position reports directly to the Lead Integration Tech and is primarily responsible for basic technical configurations (see job responsibilities for details), kitting, and custom labeling.
Role Description
Perform system imaging using tools such as Ghost, USB boot, and PXE boot, in accordance with technical procedures and project requirements
Install and upgrade computer hardware components, including memory, hard drives, and NICs, following manufacturer guidelines and best practices
Configure software and operating systems on a range of computer and mobile devices, ensuring compatibility and proper setup
Conduct BIOS configurations and upgrades based on device specifications and update protocols
Utilize Microsoft Dynamics AX for order tracking, asset check-in/check-out, and accurate asset information recording
Tag assets and manage asset inventory throughout their lifecycle, maintaining detailed records and supporting asset management processes
Unpack, pack, and kit hardware and components, preparing equipment for deployment or shipping according to project needs
Communicate regularly with management to escalate issues, provide status updates, and ensure customer order requirements are met
Interpret technical instructions, manuals, and troubleshooting guides to resolve issues and support project execution
Independently acquire new technical skills and adapt to evolving technologies to maintain high levels of competency
Behaviors and Competencies
Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.
Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.
Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them.
Information Gathering: Can demonstrate a willingness to gather necessary information when assigned.
Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.
Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.
Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur.
Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.
Skill Level Requirements
Skilled in utilizing SharePoint for collaborative projects, document management, and enhancing team productivity - Basic
Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various…