About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Partner Program Operations Specialist owns, coordinates, and supports projects and operational activities across the Finance Department. This role helps improve efficiency for Finance managers, specialists, generalists, and Business Development Managers by supporting process and procedure requests, operational effectiveness, profitability initiatives, and future planning.
The Partner Program Operations Specialist collaborates with teams and resources across the company to develop scalable processes, support partner programs, provide reporting, maintain critical program resources, and identify opportunities to improve efficiency and profitability.
Role Description
Build and document official processes and procedures for new projects and programs.
Provide Sales and leadership with consistent, recurring business intelligence (BI) reporting on project and program effectiveness through regular meetings and status updates.
Partner with relevant stakeholders to develop scalable and efficient processes and workflows.
Collaborate with Leadership, Sales, Contracts, channel partners, and distribution teams on potential future initiatives.
Continually identify opportunities to increase overall profitability through improved processes and tools.
Track, execute, and manage billings for Partner Funded Headcount, demo equipment, and Emerging Partner Programs.
Assist with training initiatives across the department.
Assist department members with account mapping.
Assist with running BI reports and compiling data for department RFPs.
Update and standardize internal partner pages.
Maintain current EULAs, LOAs, and other important partner resources.
Support SPIFF approvals, reporting, and payout submissions.
Communicate partner updates throughout the department, including training, processes and procedures, and newsletters.
Notify Sales leadership via email and SharePoint of relevant dates prior to quarter-end.
Behaviors and Competencies
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the…