About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Solution Engineer partners with sales to design, position, and demonstrate collaboration solutions that improve how customers communicate, meet, and work. The Solution Engineer is responsible for leading customer discovery, basic solution design, and providing product demonstrations while also providing limited contributions to the team’s overall technical strategy and shared team collateral.
The Solution Engineer operates across multiple collaboration partners, maintains intermediate sales and technical certifications, and serves as a trusted technical advisor during the sales cycle—bridging customer business needs with practical, scalable Modern Workplace solutions.
Role Description
Customer Discovery & Solution Design
Lead technical discovery conversations focused on collaboration and Modern Workplace requirements, including meetings, voice, devices, security considerations, and user experience.
Lead basic customer solution design for Modern Workplace and Collaboration solutions, including architecture recommendations, integration considerations, and deployment approach.
Translate customer requirements into solution designs leveraging collaboration platforms, contact center platforms, telephony solutions, meeting room hardware, and other supporting collaboration technologies.
Support technical validation activities such as fit-gap analysis, requirements mapping, and solution scoping.
Partner & Ecosystem Enablement
Maintain intermediate technical certifications for 2–3 Modern Workplace and Collaboration partners in the areas of collaboration platforms, contact center platforms, telephony solutions, meeting room hardware, and other supporting collaboration technologies.
Articulate capabilities for 4–6 collaboration partners, including positioning, differentiators, ideal use cases, and competitive context.
Collaborate with partner technical teams to validate designs, confirm best practices, and align on customer-facing solution strategies.
Demonstrations & Technical Presentations
Deliver customer demonstrations for 4–6 partners, aligned to Modern Workplace scenarios such as hybrid meetings, voice enablement, collaboration devices, and user experience workflows.
Build and maintain demo environments, scripts, and use-case-driven talk tracks for collaboration solutions.
Confidently present to both technical and non-technical audiences, including IT leadership and business stakeholders.
Team & Practice Contribution
Provide limited input to technical strategy by sharing customer feedback, common requirements, and field observations related to collaboration solutions.
Provide limited input to team collateral, including solution briefs, demo assets, discovery guides, and reference architectures
Participate in internal knowledge sharing, enablement sessions, and continuous improvement of Modern Workplace offerings.
Sales Support
Support account teams during active sales cycles by assisting with technical scoping, proposals, RFP/RFI responses, and solution validation.
Partner with Sales to communicate technical value, address objections, and recommend next technical steps such as workshops, pilots, and professional services.
Behaviors and Competencies
Presenting: Can design and…