Implementation Project Manager (WMS/TMS)
Location: Remote – United States
Department: Professional Services / Implementation
Salary Range: $95,000–$115,000 annually
About ShipHawk
ShipHawk is a leading provider of warehouse and transportation management software, helping businesses streamline fulfillment operations, optimize shipping, and scale efficiently. Our technology empowers companies to simplify complex logistics processes and deliver exceptional customer experiences.
We're a growing team of passionate problem-solvers who thrive on collaboration, innovation, and delivering meaningful results for our customers.
About the Role
We're looking for an experienced, highly organized, and customer-focused Implementation Project Manager to join our team.
In this role, you'll lead end-to-end implementations of ShipHawk's Warehouse Management System (WMS) and Transportation Management System (TMS) solutions, ensuring customers are set up for success from kickoff through go-live.
You'll own multiple customer implementations simultaneously, coordinating technical resources, managing timelines, and serving as the primary point of contact throughout the implementation journey.
The ideal candidate combines strong project management experience, hands-on WMS knowledge, and SaaS experience . You're a proactive problem-solver who thrives in a fast-paced environment, takes ownership of outcomes, and knows how to keep complex projects moving forward.
What You'll Do
Lead Customer Implementations
Own and manage multiple concurrent WMS and TMS implementation projects from kickoff through successful go-live.
Develop and maintain detailed project plans, timelines, milestones, and deliverables.
Proactively manage dependencies, identify risks, and remove roadblocks to keep projects on track.
Ensure implementations are delivered on time, within scope, and aligned with customer expectations.
Own Customer Communication & Relationships
Serve as the primary point of contact for customers throughout the implementation process.
Lead customer kickoff meetings, status updates, and project discussions with clear agendas, action items, and next steps.
Provide proactive, transparent communication regarding project progress, timelines, risks, and deliverables.
Set clear expectations and build trusted relationships with customer stakeholders.
Identify and escalate potential challenges early while maintaining a solutions-oriented approach.
Drive Project Execution & Accountability
Maintain accurate, organized, and up-to-date project documentation, task tracking, and status reports.
Coordinate internal and external stakeholders to ensure deliverables are completed on schedule.
Follow up on outstanding action items and drive accountability across project teams.
Anticipate potential delays and develop actionable contingency plans to keep implementations moving forward.
Balance competing priorities while maintaining strong attention to detail across multiple projects.
Partner with Technical Teams
Collaborate closely with Implementation Engineers, Product, and other internal teams to support successful deployments.
Perform or coordinate system configuration, data setup, integrations, testing, and validation activities.
Develop a strong understanding of ShipHawk's WMS and TMS solutions and how they support customer operations.
Help troubleshoot implementation challenges by bringing together the right technical resources.
Ensure customers are prepared for go-live through appropriate testing, validation, and readiness activities.
Continuously Improve
Identify opportunities to improve implementation processes, documentation, and customer experiences.
Share best practices and lessons learned across the team.
Contribute to scalable implementation methodologies that support ShipHawk's continued growth.
What We're Looking For
Required Qualifications
All three areas of experience—Project Management, WMS, and SaaS—are required for this role.
Project Management Experience: 3+…