Job Number: JR106229
Job Title: Business Analyst, IT PMO
Union:
Union:
Job Category: Professional
Hospital Location: Centenary Site
Job Type: Permanent, Full time
Number of Positions: 1
Minimum - Maximum Hourly Rate: $46.876 - $54.342
Hours: Days, Afternoons
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca
Job Description:
Position Summary
Reporting to the Director, IT PMO, the Business Analyst (BA) plays a critical role in supporting the delivery of digital, IT, and clinical transformation initiatives across Scarborough Health Network (SHN).
As part of the IT PMO account management model, the Business Analyst partners closely with Senior Project Managers, clinical programs, and corporate stakeholders to understand, analyze, and translate business and clinical needs into clear, actionable requirements. The role ensures that solutions are designed and implemented in a way that is safe, effective, and aligned with operational workflows, privacy, and cybersecurity standards
Key Responsibilities
Lead the elicitation, documentation, and validation of business, clinical, and technical requirements
Develop clear, complete, and structured requirements artefacts to support solution design, procurement, and delivery
Ensure requirements reflect clinical safety, operational continuity, and privacy/security-by-design principles
Analyze current-state workflows and identify opportunities for optimization and transformation
Document future-state processes aligned with digital solutions and organizational priorities
Support business process redesign initiatives in partnership with clinical and operational stakeholder
Ensure the enterprise architecture and business architecture are up-to-date on regular basis with every new IT initiative implemented
Serve as a key partner to assigned departments and programs under the PMO account model
Build strong relationships with clinical leaders, operational teams, and corporate stakeholders
Act as a bridge between business users and technical teams to ensure solutions are fit-for-purpose
Complete weekly rounding with leaders and staff of assigned corporate departments and units to ensure all IT related issues and requests are ticketed, logged, and updated
Support Senior Project Managers in planning, execution, and implementation activities
Contribute to project deliverables including business cases, functional specifications, and testing documentation
Participate in solution validation, user acceptance testing (UAT), and go-live readiness activities
Ensure all requirements and documentation align with SHN PMO standards and governance processes
Support compliance with IT governance bodies (CPRC, ASRB, CAB) where applicable
Maintain documentation to support auditability, traceability, and lifecycle management
Promote standardized templates, tools, and documentation practices across the PMO
Contribute to continuous improvement of PMO processes, tools, and methodologies
Support knowledge transfer and documentation to ensure sustainability of…