Job Functions, Duties, Responsibilities and Position Qualifications:
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Lead with Purpose. Drive Operational Excellence. Make an Impact on Patient Care.
You are a proven leader with strong people skills, a strategic mindset, and a passion for operational excellence. You understand that successful laboratory operations require more than technical expertise—they require the ability to inspire teams, build accountability, manage financial performance, and deliver exceptional patient care.
At Sonic Healthcare USA, you'll have the opportunity to lead a dynamic laboratory operation, collaborate with experienced physician and operational leadership, and make a meaningful impact within our growing Dermatopathology Division.
As the Laboratory Operations Manager , you will provide strategic and operational leadership for our Scottsdale laboratory, driving financial performance, operational efficiency, regulatory compliance, employee engagement, and organizational growth. Working closely with physician leadership, regional operations, and corporate partners, you will translate strategic objectives into measurable results while fostering a culture of collaboration, accountability, and continuous improvement.
This is an exciting opportunity for a results-driven leader who thrives in a fast-paced healthcare environment and is passionate about developing high-performing teams and advancing laboratory operations.
Supervisory Responsibilities
Operational Leadership: Oversees daily operations of the Scottsdale laboratory, ensuring operational efficiency, service excellence, quality standards, and alignment with organizational objectives.
People Leadership and Development: Leads, mentors, and develops high-performing teams through effective recruitment, onboarding, training, coaching, succession planning, and performance management.
Culture and Accountability: Fosters a positive, collaborative, and accountable workplace culture through transparent communication, consistent performance expectations, employee engagement, and professional development. Partners with Human Resources to address employee relations matters and ensure fair and consistent application of organizational policies.
Workforce Planning: Develops and maintains sustainable staffing models aligned with laboratory volumes, productivity standards, service expectations, and financial objectives.
Communication and Engagement: Facilitates regular employee, supervisor, and physician meetings to promote transparency, collaboration, and organizational alignment. Ensures timely completion of required employee training and competency assessments.
Policies and Procedures: Develops, implements, and maintains operational policies and standard operating procedures to support consistency, regulatory compliance, efficiency, and continuous improvement.
Duties and Responsibilities
Strategic Planning: Partners with senior management, regional operations, and physician leadership to develop and execute strategic business plans aligned with divisional priorities and long-term organizational goals.
Financial Management: Drives financial and operational performance against established targets, including Net Revenue, Cost of Service, and EBITDA. Oversees departmental budgets, expense management, labor utilization, and cost-containment initiatives while identifying opportunities to improve financial performance.
Revenue Cycle Oversight: Collaborates with Billing and Revenue Cycle Management teams to monitor key financial indicators, including accounts receivable (AR), days sales outstanding (DSO), bad debt, and reimbursement trends.
Operational Performance:…