Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.
Position Summary
The Medical Assistant (MA) supports physicians, advanced practice providers, and nursing staff in the delivery of high-quality obstetric and gynecologic patient care. Responsibilities include clinical and administrative duties necessary to ensure efficient office operations, patient safety, and an exceptional patient experience. The Medical Assistant demonstrates knowledge of women's health, reproductive health, prenatal care, and gynecologic procedures while providing age-appropriate care across the lifespan.
Clinical Responsibilities
Prepare patients for examinations, procedures, and treatments.
Obtain and document vital signs, height, weight, medical history, medication reconciliation, allergies, and chief complaints.
Assist providers with gynecologic examinations, colposcopies, endometrial biopsies, IUD insertions/removals, Nexplanon procedures, fetal monitoring, and other office-based procedures as directed.
Collect and prepare laboratory specimens including urine, vaginal, cervical, and blood samples according to established protocols.
Perform point-of-care testing, including urine pregnancy tests, urinalysis, and other approved clinical testing.
Administer medications and immunizations within scope of practice and organizational policy.
Provide patient education and reinforce provider instructions regarding prenatal care, contraception, surgical preparation, preventive screenings, and follow-up care.
Ensure examination and procedure rooms are stocked, cleaned, and prepared according to infection prevention and safety standards.
Maintain accurate and timely documentation in the electronic health record (EHR).
Recognize and appropriately communicate urgent patient concerns and changes in patient condition to the provider.
Administrative Responsibilities
Schedule appointments, procedures, diagnostic testing, and referrals.
Process prescription refill requests according to established protocols.
Manage patient communications through telephone, patient portal, and other approved communication methods.
Obtain prior authorizations and assist with coordination of care as needed.
Verify and update demographic, insurance, and medical information.
Maintain confidentiality and compliance with HIPAA regulations.
Knowledge, Skills, and Abilities
Knowledge of medical office operations, clinical workflows, and patient care practices.
Knowledge of obstetric and gynecologic terminology, procedures, and common diagnoses preferred.
Knowledge of infection prevention, patient safety practices, and OSHA standards.
Skill in obtaining vital signs and performing basic clinical procedures.
Skill in maintaining accurate medical records and documentation.
Strong interpersonal and communication skills.
Ability to establish and maintain effective working relationships with patients, providers, staff, and the public.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Ability to remain calm and professional in emergency or high-acuity situations.
Ability to interpret and follow clinical protocols, policies, and procedures.
Education and Experience
High School Diploma or GED required.
Completion of an accredited Medical Assistant program preferred.
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification preferred but not required.
Previous experience in a medical office required; OB/GYN or women's health experience preferred.
Patient Care Technician (PCT), Certified Nursing Assistant (CNA), or comparable healthcare experience will be considered.
Current Basic Life Support (BLS) or CPR certification required.
Scope of Practice Statement
The Medical Assistant performs duties within the scope of training,…