ACCOUNTABILITIES
Student Recruitment Operations
To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
To provide analysis of leads follow-up reports and suggest areas for improvement.
Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business
Leads Management
Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.
Market Engagement & Project Management
To understand the local education landscape and explore new developments.
Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
To plan and leverage community engagement to build awareness and brand name.
JOB REQUIREMENTS
Academic Education and Work Experience
Bachelor’s degree with 0-5 years of relevant working experience, preferably in sales, marketing or customer service
Experienced in Customer Service and Sales conversion processes
Experience planning and executing recruitment events, school talks, open houses, and outreach campaigns.
Good understanding of the higher education industry in Singapore
Results-oriented, driven, self-motivated and analytical
Strong communication skills, including active listening, understanding and clear articulation
Able to work on weekends when required
Confident speaker with excellent presentation skills
Personal Attributes
Well-developed diplomacy skills and ability to handle expansive and diverse customers
Pleasant and patient personality with excellent service mindset
Good interpersonal skill with a high level of initiative and drive
SYSTEMS/PROCESS
1. Budget Process
2. Finance System (FIN 2.0)
3. Student Management System (SIMConnect)
4. Student Application System (OAM)
5. Procurement Process
6. Sales Management System (Salesforce CRM)
7. Weekly and Monthly Reporting Process
We regret that only shortlisted candidates will be notified.