Application Production Support Consultant (Rotational Shifts)
WHAT MAKES US, US
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — Caring, Customer success-driven, Collaborative, Curious, and Courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
WHY THIS ROLE IS IMPORTANT TO US
At SimCorp, delivering reliable and high-quality services is essential to maintaining the trust of our clients and supporting their critical business operations.
As a Service Delivery Consultant, you will be part of a global service delivery environment responsible for supporting business-critical applications and ensuring smooth day-to-day production operations. You will play an important role in monitoring services, responding to alerts and client requests, troubleshooting production issues, and working with internal teams to restore and improve services.
This role provides an opportunity to combine technical problem-solving, service management and client communication while working with colleagues and clients across different geographies. Experience within banking, financial services or capital markets will be an advantage.
WHAT YOU WILL BE RESPONSIBLE FOR
Monitor production applications, emails, system alerts, service requests and support tickets, ensuring timely investigation and follow-up
Troubleshoot and resolve application and production support issues, escalating to relevant technical or functional teams when required
Use PL/SQL for troubleshooting, data analysis and investigation of application-related issues.
Develop, maintain or execute PowerShell scripts to support operational activities, monitoring and process automation.
Support service delivery activities in line with agreed SLAs and service management processes.
Work within an ITIL-based service management environment, including areas such as Incident, Problem, Change and Service Request Management.
Collaborate with internal technical, functional and infrastructure teams to investigate and resolve production issues.
Communicate clearly with clients and internal stakeholders regarding incidents, service requests, progress and resolution.
Maintain accurate documentation, support records, operational procedures and client-facing information.
Review recurring operational issues and contribute to root-cause analysis and continuous service improvement.
Participate in client and internal service meetings, provide operational updates and follow up on agreed actions.
Support implementation of service improvements, application changes and new or enhanced services.
Work effectively in a global delivery environment, collaborating with teams and stakeholders across multiple geographies.
WHAT WE VALUE
We are looking for someone who combines a production-support mindset, technical capability and strong communication skills.
Technical and service capabilities
Hands-on experience with PL/SQL, including the ability to investigate and troubleshoot application/data-related issues.
Experience with PowerShell scripting for operational support or automation.
Practical understanding of production/application support, including monitoring, incident investigation, service requests and ticket management.
Understanding of ITIL principles and service management processes. ITIL certification is beneficial but not mandatory.
Experience supporting business-critical applications in a production environment.
Experience with monitoring and ticketing/service-management tools is an advantage.
Business and industry…