Who we are
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
Why this is important to us:
Senior Service Delivery Consultants are skilled professionals who form part of our service operations team working within Customer Services and based within the Global Service Operations team.
The main purpose of the role is to contribute to the reliable support and maintenance of SimCorp clients and to all aspects of service delivery around SimCorp Data Management. They support our clients by providing solutions and deploying services related to the usage of SimCorp Data Management and beyond. They work closely with local and global teams
What you will be responsible for
Be a point of contact for client installation of SimCorp Data Management Solution
Diagnose problems and issues arising in the SimCorp Data Management Solution at existing clients to deliver accurate and timely solutions
Investigate and resolve issues and service requests that require product domain knowledge according to defined SLAs
Cooperate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective
Provide effective solutions on your own initiative, always considering maintenance efficiency and revenue to support SimCorp business goals
Establish and maintain a network at several levels at the clients incl. management and be regarded as a trusted advisor by the client to build a mutually beneficial partnership long-term
Collaborate closely with other professionals within SimCorp on a local or global level by way of specialist roles to share knowledge and ensure efficient solutions for the clients
What we value
Experience with operating standard applications, a good addition in the financial sector, troubleshooting, resolving issues and/or being an SME for application usage
Experience working in a larger IT department or operational team or application support at L2 or L3 levels
With application support experience
Mandatory : Technical skills
Examples: PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language
Knowledge of Cloud operations (AWS, Azure)
Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
Education in Computer Science, Information Systems, Business Administration, or similar academic background
Solid analytical skills
Good interpersonal skills and the ability to organize and prioritize one’s own work
Effective communication and presentation skills including listening skills
A focused approach and inherent ability for problem solving
Committed, driven, and focused on delivering measurable results
Other requirements
APAC / EMEA shift hours (May change depending on business needs)
Hybrid working arrangement (2x a week in office)
Next Steps:
Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.If you are interested in being part of SimCorp but are not sure this role is a good addition, submit…