WHAT MAKES US, US
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
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In addition, we provide a good work-life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp.
WHY THIS ROLE IS IMPORTANT TO US
As financial markets continue to evolve, the accuracy and reliability of risk analytics become increasingly important for our institutional investor clients. To support our continued global growth, we are looking for a Senior Service Delivery Consultant to join our Axioma Managed Services team in Manila and take ownership of analytics delivery for a portfolio of institutional clients.
In this role, you will be part of a global team responsible for making sure clients receive accurate, timely risk analytics and data services they can depend on. You will work closely with Analytics Solutions Delivery consultants, product specialists, engineers, market data analysts and clients in an international, collaborative environment.
WHAT YOU WILL BE RESPONSIBLE FOR
The Senior Service Delivery Consultant will be part of a global team supporting SimCorp’s Axioma Risk clients within the Axioma Managed Services department. In this role, we expect you to:
Own end to end analytics data delivery for assigned clients, including holdings and pricing data import, report generation and analytics reconciliation, within agreed SLAs.
Triage and escalate workflow issues and unexpected analytics results early, and drive resolution with the appropriate teams.
Lead incident updates, delivery updates and answers to client questions with clarity and confidence, and prepare external RCAs with the internal teams.
Work with complex portfolio and instrument datasets, including OTC derivatives such as FX Forwards, Options and Interest Rate Swaps.
Build and apply a working understanding of AxiomaRisk’s infrastructure and batch workflows, including the delivery channels (API, SFTP) clients use to submit portfolio positions and receive risk analytics.
Maintain accurate documentation of business processes, operational procedures and functional guidelines, and improve them where you see a better way.
Coach newer colleagues and share knowledge with Managed Services teams in other regions.
WHAT WE VALUE
5 or more years of experience in managed services, production support or data operations in financial services.
Bachelor’s or Master’s degree in Finance, Financial Engineering, Mathematics, Computer Science or Engineering from an accredited institution.
Solid understanding of equity, fixed income and derivative instruments.
Experience handling incidents against SLAs and communicating clearly with clients.
Experience with data quality checks, reconciliations and exception handling.
Solid SQL, plus Python or a similar scripting tool, to investigate data issues independently.
Solid analytical and quantitative problem-solving skills, with a detail-oriented mindset.
Effective written and verbal communication skills in English.
Ability to work effectively in a global, cross functional team across multiple time zones.
ADDITIONAL VALUABLE SKILLS
Experience with a risk or portfolio analytics platform, such as AxiomaRisk, MSCI RiskMetrics/BarraOne, Aladdin, Bloomberg…