The Job Profile
We have an exciting vacancy for a Client Service Manager, Distribution, to join our energetic Product India team.
Reporting to the Product & Procurement Director, the Client Service Manager will be responsible for managing distribution clients and coordinating product-related requirements across the growing distribution business.
The Job Role
The Client Service Manager will be responsible for managing day-to-day relationships with distribution clients, ensuring timely and effective support across product information, catalogue planning, pricing and availability. Working closely with sales, product, inventory and operations teams, the role will translate client needs into clear internal actions, oversee smooth onboarding and ongoing account management, and resolve client queries and operational requirements. They will support the expansion of the distribution client base, including developing relationships with potential new clients through ongoing discussions with key S&S US clients, identifying opportunities to improve service, strengthen partnerships and drive account growth, client retention and repeat business.
The Candidate Profile
The Client Service Manager will have strong communication, relationship management and coordination skills, with excellent attention to detail. They should be highly organised, responsive and commercially aware, with the ability to manage multiple clients and priorities effectively. They will be proactive in resolving issues, confident working across internal teams, and comfortable handling product data, catalogues, pricing and reporting. A customer-focused, collaborative and solution-oriented approach is essential.
They will have experience in client servicing, account management or sales support, preferably within a B2B, distribution, publishing or retail environment. They will be proficient in Microsoft Excel, and ideally have experience with product data, pricing, inventory and CRM/ERP systems.
Salary: Competitive & Benefits
Please apply by attaching your CV and cover letter.