OVERVIEW
The HR & Benefits Coordinator executes daily benefits administration and HR operations, serving as a primary point of contact for employee benefits, maintaining accurate records, processing benefit and employment changes, and completing HR processes accurately and on time.
Working with employees, managers, HR, Payroll, Finance, brokers, carriers, vendors, and IT, the Coordinator resolves issues and supports a positive employee experience. The role is also HR’s point person and primary administrator for Ask Singer, a Microsoft Teams-based AI-enabled HR information assistant, and coordinates with IT to provide accurate, approved guidance, clear next steps, and appropriate escalation. This role also provides receptionist coverage at the Bellmawr location. Success requires organization, accuracy, follow-through, confidentiality, customer service, and effective management of competing deadlines.
**Hybrid schedule with required onsite attendance at our Bellmawr location Tuesday through Thursday.**
ESSENTIAL FUNCTIONS
Benefits Administration
Coordinate daily administration of medical, dental, vision, life insurance, disability, and 401(k) programs.
Serve as the primary contact for benefits questions and assist employees with enrollment, eligibility, qualifying life events, coverage changes, and benefit navigation.
Oversee benefit enrollments, terminations, and changes in Dayforce for new hires, active employees, employees on leave, and terminating employees, including COBRA notifications and documentation along with regular enrollment auditing/reconciliation.
Partner with brokers, carriers, and vendors to resolve enrollment, eligibility, coverage, billing, and system issues.
Reconcile monthly benefit invoices and investigate structural discrepancies; authorize corrections with Payroll and Finance; ensure benefit deductions and employee changes are processed accurately and timely.
Work closely with the HR team on executing annual Open Enrollment through communications, system updates, enrollment tracking, employee assistance, and follow-up.
Maintain accurate benefit records, documentation, notices, and materials, supporting compliance with ACA, HIPAA, ERISA, and other applicable requirements.
HR Operations, Records Management & Employee Support
Provide receptionist coverage, including visitor operations for the Bellmawr facility, ensuring seamless operational continuity and high-standard employee experience.
Serve as a first contact for routine HR inquiries, including monitoring shared HR and benefits inboxes; provide timely responses, route requests, track follow-up, and escalate complex or sensitive matters appropriately.
Maintain accurate employee records and process personnel changes in Dayforce, reviewing documentation and monitoring transactions and requests through completion.
Lead the operational onboarding and offboarding compliance workflows, including executing structured benefits orientations, authorizing final separation checklists, and ensuring timely statutory notifications
Maintain complete, confidential, audit-ready employee files and HR documentation in accordance with records management, data governance, retention, privacy, and access requirements.
Coordinate FMLA and disability documentation under HR leadership, track information and deadlines, and escalate complex leave matters.
Prepare employee communications on HR policies, benefits, programs, and process updates.
Provide coordination support for HR initiatives, engagement activities, events, trainings, and special projects.
Maintain the annual HR administrative calendar, tracking recurring processes, programs, communications, compliance activities, and deadlines.
Partner with the Senior HR Specialist, Benefits & Compliance to execute handbook revisions, implement policy rollouts, track mandatory acknowledgments, and deliver specialized HR initiatives.
Reporting, Systems, Ask Singer & Compliance Support
Prepare routine HR and benefit reports, review…