POSITION SUMMARY
The Process Lead provides coordination, administrative, and project support for client mobility program. Working under the direction of Account Management and program leaders, this role helps organize activities, maintain documentation governance, track deliverables, compile information, and facilitate alignment across client stakeholders, Sirva Account Management, Operations, Mobility Care, and cross-functional teams. The position supports process-improvement efforts by gathering data, documenting workflows, coordinating follow-up, and helping ensure established processes are applied accurately and consistently to support a high-quality employee experience.
Essential Functions and Responsibilities
% of time
(must total to 100%)
Description of Duty
30%
Operations and client support
Compile, document, and distribute lessons learned following projects and key initiatives, as directed.
Support collateral and Box governance by organizing and maintaining approved materials, monitoring document versions and access, coordinating periodic content reviews, and helping ensure files are current, consistently structured, and stored in accordance with established standards.
Attend standing steering committee calls when requested and support meeting preparation and follow-up.
70%
Account and project management support
Provide ongoing coordination and administrative support to the Account Management team by organizing priorities, tracking deliverables, maintaining project materials, and supporting client-specific initiatives.
Coordinate recurring activities, including monthly organizational chart updates, system-access and NDA audits, TMBP activities, and internal surveys, following established schedules and procedures.
Create, update, and maintain process maps, procedures, templates, and other program documentation in accordance with established documentation-governance standards.
Provide assistance to the Project Manager and Trainer and backup during absences.
Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Experience
High school diploma or equivalent.
University/college degree preferred.
2 year work experience in global mobility.
3 years in training/project management experiences.
International experience a plus, but not necessary.
Cognitive Skills
Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail.
Experience of exercising judgement in owning complex processes, through to completion and resolution.
Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently.
Strong accountability for success of customer experience.
Curiosity and hunger to learn and to grow alongside a transforming organization.
Demonstrates agility and a flexible skill set, with the ability to adapt to changing priorities, evolving processes, and a variety of support responsibilities.
Technology Skills
Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role.
Embraces new technology and can easily incorporate into ways of working.
Ability to navigate multiple technology platforms simultaneously.
Social & Emotional Skills
Strong customer service and trusted advisor mindset in both proactive and reactive scenarios.
Able to easily and quickly build trust across many persona/personality customer types.
Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences.
Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations.
Strong collaborator and team player.
Excellent written, verbal communication and interpersonal skills.
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
WHAT SIRVA…