About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values https://www.sitecore.com/company guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com http://Sitecore.com.
ABOUT THE ROLE:
We are looking for a Director of Product Design to shape the vision, direction, and quality of product design across Sitecore.
This is a senior leadership role for someone who can set a clear design direction, raise the quality bar, and build a strong design culture while remaining close to customers, product decisions, and the work itself.
You will partner closely with Product Management and Engineering leadership to translate customer needs and business strategy into cohesive, intuitive, and differentiated product experiences.
WHAT YOU'LL DO
SET THE DESIGN VISION AND RAISE THE QUALITY BAR
- Define and drive the product design vision and strategy in alignment with Sitecore's product strategy, customer needs, and business objectives
- Establish a high bar for design quality, usability, accessibility, and consistency across our product portfolio
- Bring clarity to complex enterprise workflows, helping customers accomplish their goals through intuitive, connected experiences
- Influence product direction by identifying customer problems, challenging assumptions, and exploring opportunities beyond the immediate roadmap
- Remain close to the work through design reviews, customer conversations, prototyping, and collaboration on high-impact product challenges
CHAMPION CUSTOMER-CENTERED DESIGN
- Lead customer discovery and research to understand user needs, behaviors, pain points, and workflows
- Translate customer insights into clear design principles, product opportunities, and actionable recommendations
- Drive the end-to-end design process, including interaction design, information architecture, wireframing, prototyping, usability testing, and delivery
- Use qualitative and quantitative insights to validate design decisions and continuously improve product experiences
- Champion accessibility and inclusive design, ensuring our products work effectively for diverse users and needs
PARTNER ACROSS PRODUCT AND ENGINEERING
- Build strong, trusted partnerships with Product Management and Engineering leaders, embedding design throughout product discovery, planning, and delivery
- Connect design decisions to customer outcomes, product adoption, usability, retention, and broader business impact
- Balance customer needs, technical constraints, commercial priorities, and delivery considerations to achieve the best overall outcomes
- Influence strategic decisions through clear communication, evidence-based recommendations, and compelling design narratives
- Drive…