About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values https://www.sitecore.com/company guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com http://Sitecore.com.
ABOUT THE ROLE
We are looking for a Senior Cash Application Specialist (6 months FTC) to join our Global Collections team and play an important role in keeping our order-to-cash operation running smoothly.
Reporting to the Global Collections Manager, you will take ownership of key activities across accounts receivable, collections, cash application, and account reconciliation, while partnering closely with teams across the business and customers around the world.
This is more than a transactional finance role. You will have the opportunity to identify issues, improve processes, support automation, and help shape how our global collections operation works as Sitecore continues to scale.
The ideal candidate is organized, proactive, commercially minded, and comfortable working in a fast-paced international environment where priorities can change quickly.
WHAT YOU'LL DO
- Manage and resolve customer account issues, ensuring outstanding matters are investigated and followed through to resolution.
- Support cash collection, cash application, payment posting, refunds, credit notes, and account reconciliations.
- Work closely with Billing, Sales, Tax, Order Management, Deal Desk, Legal, and other teams to resolve issues and remove barriers to timely customer payment.
- Maintain accurate and timely documentation of customer communications and collection activity in Tesorio.
- Partner with the Global Collections Manager and wider Finance team to identify opportunities to improve processes, controls, and efficiency.
- Support the implementation of automation and process improvements across the order-to-cash cycle.
- Liaise with third-party collection agencies when required.
- Help ensure accurate, timely, and customer-focused resolution of receivables across multiple markets.
- Contribute to a collaborative global Finance environment by sharing knowledge and supporting continuous improvement.
WHAT YOU'LL BRING
- Experience in Accounts Receivable, Cash Applications, Collections, or Finance Operations, ideally within a multinational organisation.
- Good understanding of the full Accounts Receivable / Order-to-Cash cycle.
- Experience working with customer accounts, payment allocation, reconciliations, and collection activities.
- Strong analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions.
- Excellent written and verbal communication skills, with a strong customer-service mindset.
- Ability to work independently, prioritise…