SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise AI tools and the API management layer that connects and governs them. The role centers on Gravitee, the API management and gateway platform through which AI services, integrations, and agent traffic are published, secured, and monitored, and on the enterprise AI tools in use across the business: ChatGPT, Claude, Cursor, and Microsoft Copilot. Hands-on Gravitee experience is essential to this role. The Administrator keeps these platforms secure, available, and well-documented, provides operational support to users, and supplies the logs, usage data, and configuration records needed to support audit and governance reporting.
As a regulated service provider to major financial institutions, SitusAMC is subject to client, regulatory, and contractual obligations governing AI use. This role implements and operates platform configuration to the requirements defined by Information Security and AI GRC. Governance, policy, risk acceptance, control requirements, and independent control assurance remain with those teams, and design and build of enterprise security infrastructure remains with Information Security Architecture and Engineering. The Administrator does not set or self-attest the control baseline. The position works under the direction of senior engineering and architecture staff and provides a foundation for growth into the AI Operations Engineer role.
Essential Job Functions:
Administer and operate the Gravitee API management platform as the primary responsibility of the role, including environments, organizations, gateways, management console, developer portal, users, groups, and role-based access.
Configure and maintain APIs, plans, applications, and subscriptions in Gravitee for AI services, LLM provider endpoints, and AI-related integrations, applying the authentication, authorization, rate-limiting, quota, and traffic-control policies defined by AI GRC and Information Security.
Manage the API lifecycle in Gravitee, including publishing, versioning, promotion across environments, and deprecation, following change control and maintaining configuration in version control (e.g., through Gravitee management APIs, the Kubernetes operator, or exported definitions).
Operate and maintain Gravitee gateways and supporting components, including monitoring, patching and version upgrades, certificate and secret rotation, capacity, and high availability, in partnership with Infrastructure and Information Security Engineering.
Onboard approved AI use cases, connectors, MCP servers, and agent endpoints onto Gravitee using standard policy templates, and verify that traffic is authenticated, logged, and routed only through approved paths.
Monitor Gravitee analytics, logs, and alerts; troubleshoot API and gateway issues; and produce usage, error, latency, and cost reporting for AI-related APIs, including forwarding logs to SIEM and GRC evidence sources.
Integrate Gravitee with enterprise identity providers and secrets management, including SSO for console and portal access and OAuth2, JWT, API key, and mTLS configurations for API consumers.
Administer the enterprise AI tools in scope (ChatGPT, Claude, Cursor, and…