We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.
The Opportunity
We are seeking a Technology Support Services Project Specialist, Mobility to join our Firm. This position will be based in our New York office ( hybrid). The Technology Support Services Project Specialist, Mobility supports all aspects of mobility in the Americas under the direction of the Mobility Supervisor and Regional Technology Administrator. Assists with the day-to-day management of the AT&T account, service requests, contract updates, and invoicing. Interacts with related vendors concerning support issues, contracts, and new product ranges as directed by the Mobility Supervisor and in coordination with the Regional Technology Administrator.
Supports mobile carrier service provided in the Americas under the guidance of the Mobility Supervisor and Regional Technology Administrator.
Ensures adherence to processes and procedures concerning all aspects of mobile device implementation, replacements, and documentation—including but not limited to Android, iPhones, iPads, mobile hotspots, and loaner devices—across the Americas, Europe, and Asia Pacific, escalating issues to the Mobility Supervisor and Regional Administrator as needed.
Assists with inquiries related to non-supported carrier subscribers offered outside the Firm's supported programs, escalating complex scenarios to the Mobility Supervisor for guidance.
Coordinates with the assigned mobile carrier Account Managers and Account Service Managers to address service needs related to line management and invoicing concerns when directed by Mobility Supervisor or Regional Administrator.
Works with the People Operations team to provide usage details and expenses incurred.
Processes lateral, new hire, and terminated employees with regard to line recovery, billing responsibility, and MDM activations, deactivations, and deletions.
Coordinates with the support team on device pickup and return during onboarding and offboarding.
Coordinates with HR on device collection and data wiping for departing or transitioning employees.
Assists the Mobility Supervisor and Regional Technology Administrator in tracking and reporting subscriber costs as they relate to wireless budgets.
Updates and maintains the SMT inventory database, including hardware and issued lines of service.
Tracks device assignments and location changes within the inventory system.
Performs active monitoring and sharing of mobile inventory, reporting discrepancies to the Mobility Supervisor.
Supports annual cycles, summer programs, legal assistant onboarding, and fall intakes as directed.
Assists the Mobility Supervisor with the appropriate Technology Lead for follow-up inquiries.
Performs line configuration and related operational tasks.
Notifies TSS Comms for changes to training documents for Mobility.
Assists with maintaining knowledge base articles related to mobility processes and procedures.
Identifies and recommends potential changes and improvements in methods and procedures to the Mobility Supervisor for review.
Supports department projects, day-to-day operations, and long-range planning as assigned by the Mobility Supervisor or Regional Administrator.
Follows guidelines and practices that promote efficiency,…