Role/Team overview:
The purpose of this role is to oversee the end-to-end content operations process for the reception, enrichment, finalisation and distribution of live content to be published on the new Sky Live Events platform. This role provides support to the content operation and monitoring of all systems involved in the Live Event delivery process from planning to distribution.
You will have control of the end-to-end systems for the reception and finalisation of the live feeds and their distribution to the publishing points. It will be your responsibility to ensure that all aspects of the system are functioning as expected and to take action to resolve or escalate in the event of an issue. This system delivers Live content internationally and communication of changes or alterations to events will be your responsibility ensuring that all platforms are in sync across the group and that the customer receives the best possible experience.
What you’ll do:
Scheduling and Resource Planning:
Using the schedule of events, you will configure the components of the system from end – end. Checking and verifying that the metadata is correct for the events and managing any last-minute changes to the schedule
You will ensure that all monitoring systems are running and all parts of the event chain are ready for the event to start
Monitoring and Control:
Once the events are underway you will monitor the live event content and all systems related to the publishing of the event and be ready to react should any problems occur
You will intervene and provide a solution or escalate to a relevant team if necessary
Content Management:
Safeguarding the customer experience by ensuring that the content has the correct graphics/title etc and taking corrective action.
Communication Hub:
As a central point of contact for the platform, you communicate with all stakeholders to inform them of any platform issues
Should an event be delayed or extended you will communicate with all international stakeholders so that action may be taken to extend or close an event
What you’ll bring:
Demonstrated communication, coaching, and stakeholder management skills , evidenced by consistently influencing positive outcomes, coaching peers or team members, and effectively managing relationships across multiple stakeholder groups.
Experience working within live broadcast operations and/or live streaming environments , with a good understanding of the workflows, systems and operational dependencies involved in delivering live content.
Strong customer-focused prioritisation skills , demonstrated through examples of assessing competing operational demands, making risk-based decisions, and minimising customer impact during incidents, outages, or service disruptions.
Ability to independently resolve complex or ambiguous problems , including situations where established processes, documentation, or precedents do not exist, while balancing operational, technical, and customer considerations.
Track record of delivering measurable business or operational impact , such as improving service performance, increasing efficiency, reducing risk, enhancing customer outcomes, or driving process improvements.
Demonstrated ability to influence beyond own role or immediate team , leading or contributing to initiatives that improve ways of working, raise operational standards, or deliver sustainable improvements adopted by others
Benefits and perks:
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How you’ll work:
You will be required to work from Monday to Sunday various shifts…