Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.
We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
We operate 3 business segments:
Corporate Secretary : Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
Accounting & Bookkeeping : Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
FinTech payments : Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset.
We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.
At Sleek, we are on a mission to streamline operations and elevate customer experience through intelligent automation and modern engineering.
About the subscription product and this role
Sleek's revenue is overwhelmingly recurring: corporate secretary, accounting and compliance services are sold as annual subscriptions, and each year roughly a quarter of that entitlement base comes up for renewal through a process that remains, in large part, manual. Sales and account teams chase, remind, negotiate and collect; the product nudges but does not yet decide. The gap between the renewal rate we achieve and the rate the service quality warrants is revenue leakage, and closing it is the mandate of this role.
Mission: Own the subscription renewal journey from first renewal notice to collected payment, and convert it from a team-driven effort into a system-driven engine that raises the renewal rate and the share of renewals collected automatically.
We are looking for a commercially astute Product Manager on a contract basis who will sit between product, sales and finance and be measured on the renewal number itself. This person is hands on with data and experimentation, comfortable reading a collections ledger and a funnel dashboard in the same sitting, and expects to be in the room when sales sets its weekly renewal targets. The role is a lean one with real ownership over the renewal experience, the auto-renewal and auto-collection mechanics, and the commercial levers that govern them.
Primary accountability
You own the renewal number and the three levers that move it.
#1: Renewal target, jointly with sales. Own the renewal rate across markets and plans alongside the sales and account management leads. Build the renewal pipeline view that shows every entitlement coming due by cohort, risk and value; agree weekly targets with sales; and own the product-side actions that lift conversion on the cohorts sales cannot reach by hand.
#2: Automated renewal and collection. Own the auto-renewal engine and the share of renewals that are charged and collected without human intervention, including payment-method coverage, card and mandate capture at the right lifecycle moments, retry and dunning logic, and the policy for late payment, service restriction and reactivation.
#3: Renewal experience and commercial levers. Own the customer-facing renewal journey (notices, reminders, pricing presentation, plan changes, upgrades triggered by usage or…