Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose – improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step.
At Sleep Number, you’ll be part of a team redefining what’s possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers’ changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision. Join us and help shape the future of sleep wellness.
Job Summary
The Director, Inventory Planning & Operations, is responsible for leading the end-to-end inventory planning and inventory operations functions across the organization. This role develops inventory strategies, oversees replenishment and deployment processes, manages inventory execution across distribution and fulfillment networks, and drives continuous improvement initiatives to optimize customer service levels, inventory investment, and operational efficiency.
The Director partners closely with Supply Chain, Demand Planning, Procurement, Logistics, Distribution Center Operations, Finance, Sales, and Merchandising teams to ensure inventory performance aligns with organizational objectives. This position provides leadership for planning and inventory teams while driving operational excellence and data-driven decision-making.
Primary Responsibilities
Inventory Planning & Optimization
Develop and execute inventory planning strategies that balance service levels, inventory investment, and business growth.
Establish inventory targets, safety stock policies, replenishment parameters, and deployment strategies.
Monitor inventory health and drive improvements in turns, fill rate, and working capital performance.
Evaluate demand variability, lead times, and supply risks to ensure optimal inventory positioning.
Reduce excess, obsolete, and slow-moving inventory
Inventory Operations & Execution
Lead inventory operations across warehouses, distribution centers, fulfillment centers, and other network locations.
Direct inventory control processes including cycle counting, physical inventories, reconciliations, and transaction accuracy.
Ensure inventory accuracy and compliance with established procedures.
Drive root cause analysis and resolution of inventory discrepancies.
Oversee inventory movement, transfers, and deployment activities.
Supply Chain Collaboration & S&OP Participation
Partner with Demand Planning, Procurement, Logistics, Finance, Merchandising, and Operations leaders.
Participate in Sales & Operations Planning (S&OP) and Integrated Business Planning (IBP) processes.
Align inventory plans with forecasted demand, capacity constraints, and business priorities.
Support new product launches, promotional events, and seasonal inventory requirements.
Escalate inventory risks and recommend mitigation strategies.
Leadership & Talent Development
Lead, coach, and develop inventory planning and operations teams.
Establish performance goals, KPIs, and accountability measures.
Build organizational capability and succession plans.
Foster a culture focused on continuous improvement, customer service, and operational discipline.
Drive employee engagement and talent retention initiatives.
Analytics, Reporting & Decision Support
Develop and maintain inventory performance dashboards and scorecards.
Analyze trends and identify opportunities to improve service, inventory efficiency, and productivity.
Present operational performance and strategic recommendations to executive…