St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Team Leader will coordinate, plan and implement the scheduled work activities of the Environmental Services staff while serving as the primary daily point of contact between the department and patients on assigned units. Conducts structured patient rounding to assess cleanliness satisfaction, resolve patient concerns in real time, and translate patient feedback into frontline coaching. Monitors assigned areas throughout the work shift and observes the quality and effectiveness of departmental employees, providing for the general cleaning of the hospital environment in order to achieve quality results set forth in the hospital’s cleaning and disinfection requirements.
JOB DUTIES AND RESPONSIBILITIES:
Conducts daily patient rounding on assigned units, completing rounds on a minimum of 60% of occupied rooms per shift.
Introduces self and the Environmental Services department to the patient using the AIDET framework, confirms room and bathroom cleanliness, and asks directly whether anything needs attention.
Resolves patient concerns during the round when possible; initiates service recovery and escalates unresolved issues to the charge nurse and Environmental Services management prior to the end of shift.
Documents rounding volume, patient comments, and corrective actions in the designated tracking tool; reviews trends with staff and department leadership.
Delivers real-time coaching to Environmental Services staff based on rounding observations, reinforcing correct technique at the point of care rather than solely reporting deficiencies.
Partners with nursing leadership through scheduled joint rounds to align on unit-specific priorities, discharge turnover expectations, and isolation room requirements.
Maintains a regular rounding schedule with assigned staff, peer Team Leaders, and other hospital departments to support engagement, retention, and cooperative working relationships.
Reviews unit-level patient experience cleanliness scores with assigned staff and adjusts assignment focus based on trends; develops and implements a documented action plan for any assigned unit performing below the departmental threshold.
Coordinates the opening of the shift, assigning staff to work schedules and issuing keys and pagers in the absence of the supervisor or operational team leader.
Coordinates work assignments and delegates work to Environmental Services staff as assigned.
Actively responds to issues concerning policies and procedures as they relate to Environmental Services staff.
Monitors the EPIC bed tracking system throughout the shift, ensures departmental turnaround time targets are achieved, and reports response time performance to management.
Ensures all discharges and transfers are completed in a timely manner, verifying turnover quality prior to release of the bed.
Assists in the orientation of new employees through training and working with them in assigned area(s).
Assists in the planning, monitoring and implementation of the Environmental Services daily functions.
Revises work assignments to offset absences or achieve workload demands as needed.
Coordinates, tracks, and evaluates team cleaning functions, documenting activities and performance as needed.
Responds to emergency calls and shifting priorities as needed to coordinate staffing changes and minimize disruption to patient care areas.
Assists in performing housekeeping duties during critical staff shortages.
Completes quality control inspections and monitors follow-up on results…